Review Time
It would have been better if the company had clearly stated that, since it's not located in an EU country, customers will likely need to cover the VAT themselves. In the past, I've had positive experiences with their brushes, which is why I'm disappointed. Unless you're making a very large purchase, the costs can quickly outweigh the value.
It would have been helpful if the company had been clear that, since it’s outside the EU, customers are likely responsible for paying the VAT themselves. I usually support them due to past positive experiences with their brushes, but unless you're purchasing in massive quantities, you'll end up spending a lot without much value.
I've ordered a set of brushes twice from the company. The first set was primarily synthetic brushes for gouache, and they started losing their shape after just a few paintings. I've never encountered this issue with any of my brushes before. Typically, my brushes last for years, but these lasted only days. What use are detail brushes that lose shape so quickly? I gave them another chance with a landscape set, and the same problem occurred—some brushes lost their shape after just one painting. Even my least expensive set has held up far better. I won't order from this company again, regardless of their recommendations. The quality doesn't match the price.
After some initial trouble with my online order (I'm not very tech-savvy), I reached out via email and found a phone number. The team was incredibly helpful, assisting me with my confusion about the items I needed. I ended up with exactly what I wanted for my partner, who is an artist. Outstanding service. Thank you!
I was thoroughly impressed by the company; their products are dependable and of exceptional quality. They offer a wide range suitable for both professionals and amateurs, and their customer service is rare in its kindness and attentiveness. My order was shipped promptly, even after a last-minute product was made due to stock issues, and it was packed with great care.
I had a disappointing experience. After 40 years of painting and teaching art, I never expected a brand new brush to lose its shape after only a few hours of use! This happened with two different sets, and when I reached out with photos for advice, I received no response. They seem to have a strong PR presence with endorsements from prominent artists, but based on my experience, I would suggest avoiding them. Their quality control appears to be lacking, and they don't seem interested in addressing customer inquiries.
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