Review Time
Terrible insurance cover. We held consistent 9 years cover for 2 dogs totalling $34,560 in premiums to date and they wouldn’t even cover $150 vaccination or $150 checkup or anything for dental and just happily took our money without checking if it was suitable cover
I took out pet insurance with RSPCA in 2023 for my 1 year old Labradoodle, it was $68 per month, I made no claims that year, in 2024 the monthly premium went up 38% to $94, I made 1 claim that year totaling $300, now in 2025 they are increasing the premium to $124 per month.This is an increase of 81% since I commenced the insurance with RSPCA, they tell me that the increases will happen every year due to 'various factors' and that it will increase again every year, so I assume it will increase by around 35% every year approximately which is highway robbery.I'm better off depositing $100 in a savings account and savings account every month and saving enough for any pet related emergencies.I hear pet insurance is not worth it from various people and I find this to be very true, do your math and ask questions before taking out pet insurance.
Find any loophole possible and excuse for avoiding claim. Had legitimate claim but they managed to find a way to suggest a preexisting undiagnosed condition was related. Asked for cancellation of policy and still waiting days later. Holland don’t care about your pet. They only care about their back pocket. Total rort. “In 2019, Choice awarded the entire pet insurance industry a Shonky award for ‘emotionally manipulating’ pet owners into buying poor-value insurance,” Veyret said. “Choice experts found pet insurance policies riddled with exclusions, many with unfair terms and conditions buried deep in the product disclosure statement. Some insurers have improved their products since then, but it’s clear they still need to do much better.”
Waste of money and terrible customer service! I do NOT recommend this insurance. Lodged a claim and specified items to be claimed they rejected the claim and even accessed items I didn’t claim for as I knew they were not included in the policy. I canceled the insurance and went with another provider.
I had Danielle call me after browsing on their website, she was friendly, informative and had great banter! felt like i was talking to a friend, i just wanted to say great job! i probably wouldn’t have taken the insurance for a couple months but she made it so easy, great job danielle!
Unable to pay my premiums due to illness I contacted RSPCA who went above and beyond to help me. They were incredibly understanding and supportive with my current circumstances.They were so helpful in readjusting my overdue premiums to get me back on track.Thank you RSPCA for all your compassion, understanding, support and we'll wishes for myself and for taking the best of care of my precious baby girl.We don't know what we would do without RSPCA insurance 💕🐾
Having been customers for 10+ years we also insured our second hound. When he had a car accident we confidently agreed to emergency treatment in the knowledge we had 60% coverage with our policy (our previous hound had 80% and we hadn't had an issue). RSPCA paid out just $2,000 on a $20,000 bill. You think you're doing the right thing going with them but they're scammers. Our vet agreed they're terrible.
Due to really hard times of late and still having RSPCA pet insurance, I would eventually have had to have my mate Diesel put down, the RSPCA Paying for most of a $1500 operation to have a tumor removed from his snout,could have saved his life, I say it’s worth every cent of the premium and a big cheers to the RSPCA.
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Welcome to the new era of RSPCA Pet Insurance. As of 1 April 2026, RSPCA Pet Insurance entered a new strategic partnership with a new insurance partner - Pacific International Insurance.
