Review Time
BEWARE. NOT A UK COMPANY. Very disappointed. Delivery and returns take forever. Return is tedious and with a charge of nearly £7. Process takes up to 3weeks!! Hello Brexit, but companies need to make customers more aware of this and if selling in the UK have their warehouses based in the UK. Not worth the hassle and delay to get refund for expensive shoes. Very disappointed.
BEWARE. NOT A UK COMPANY. Very disappointed. Delivery and returns take forever. Return is tedious and with a charge of nearly £7. Process takes up to 3weeks!! Hello Brexit, but companies need to make customers more aware of this and if selling in the UK have their warehouses based in the UK. Not worth the hassle and delay to get refund for expensive shoes. Very disappointed.
Be careful, this is not a UK company and therefore the delivery times are extended due to customs. Unfortunately the trainers that they sent had a mark on the upper and needed to be returned. This is not an easy process and then they state it takes 3 weeks for the return to be processed and refunded. This is not good when it is their error.
They display a British flag at the top of their website, which is misleading and makes customers believe the company is based in the UK. In reality, they are based in the Netherlands.When you try to return or exchange items, they charge more than half of the original price (for example, £60 on a £100 pair of shoes), which is unreasonable.The website also advertises 3-day delivery, but delivery actually takes 15–20 days. When I phoned to ask about the delay, the representative was rude and told me first we paid custom fee and “there is no need to moan” and claimed the delay was due to customs.Overall, this company is misleading, unprofessional, and does not deliver what it promises
The website said the sneakers would arrive on January 5, 2026. I ordered them on December 30, 2025, and they didn't arrive until January 10, 2026. I needed them by January 6, 2026. I don't know why they provide that information on their website, but if it's to increase sales, all they're doing is creating dissatisfied customers. I have no doubt that I will never buy from this website again. On top of that, they charge you for returning the product. I'm waiting for a solution.
I found the running trainers I wanted (Saucony guide 18) at a very good price on here and having read other reviews decided to go ahead and order. I’m in the uk and this company is based in Denmark. The shoes arrived super quick with no issues and when I used the chat function as I had some concerns over the payment having gone through ok (Klarna) they were super helpful and friendly. I can’t say enough good things about them!
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At runningXpert.com we do our best to provide our customers with the largest selection of the best products for running. At the same time, we strive to provide our customers with the best possible service! Here you will find a wide selection of well-known models from leading manufacturers. We are constantly looking for new and exciting brands.
We are a Danish company and have been in the sports business for over 20 years. The Danish version of RunningXpert.com has been online since summer 2005.
We always buy our products from official suppliers, so you'll never find counterfeited products on the store.
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