Review Time
Cancelling your subscription requires submitting a ticket, while upgrading is straightforward. It feels like a dubious operation that retains your credit card information. You can't delete your details from the platform, only add them when upgrading. This raises serious ethical concerns in the EU, and I've reported it to the relevant authorities. I expect they will face significant repercussions, potentially leading to their decline. One less troubling organization to deal with.
Cancelling your subscription requires submitting a ticket, while upgrading is hassle-free. It feels like an unethical operation that keeps your credit card details locked. You can't remove it from the platform yourself, only add it when upgrading. This is highly questionable under EU regulations, and I've reported it to the relevant authorities. I expect they will face severe penalties, possibly leading to their downfall. One less problematic entity to worry about.
The product performs adequately, but it has numerous bugs. Whenever I reported a bug, support attributed it to the website I was using. Their billing is perplexing, and cancelling requires contacting support. I tried for three months to reach them about cancelling my subscription and obtaining a refund for erroneous charges. It took them 107 days to respond. I advise steering clear of this service.
I had high expectations for the platform. It's user-friendly, but recent changes to the free plan limit access to desktop only, removing mobile previews, which are crucial for feedback. Additionally, comments are capped at 10 for an entire website, which is unrealistic. I reached out regarding upgrading to a Pro Plan with a single seat, and they offered a discount if I provided positive reviews. I agreed but haven’t heard back after following up multiple times. This lack of communication has been disappointing, leading me to switch to a competitor with better service.
After being warned by a fellow designer, I discovered that charges continued even after I canceled my account. I canceled weeks ago but was still billed for a three-month renewal without authorization. Additionally, they require you to purchase extra seats, inflating the subscription cost. The platform is unreliable, and the overall business practices seem dubious. Protect your payment information.
Immediately after signing up, I found that the service doesn't support trial sites, which I primarily use. I requested a refund, but they denied it per their terms. I canceled my subscription, yet a month later, I was charged again. Upon checking, I saw a message stating my cancellation was noted but they insisted I schedule a call, which felt disingenuous. They failed to cancel my future payments and didn't inform me. I’m pursuing a refund through my bank and will be warning others in my design community.
I recently signed up after years of using another service, but this platform is riddled with bugs, making it entirely unusable. The feedback tool fails to function correctly, preventing comments from being placed, which is its primary purpose. I will be canceling my membership.
Claim your business profile now and gain access to all features and respond to customer reviews.
ruttl is a website feedback tool that helps you to comment directly on live links and make real time edits.
