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I recently uploaded my government-issued ID for verification, but the process was unsuccessful. I am based in Uganda. Could you please advise on the possible reasons for this failure and provide guidance on how I can resolve the issue? If additional documentation or specific formats are required, kindly let me know so I can resubmit the necessary information.
I appreciate your assistance and look forward to your prompt response.
I am a user from Turkey, and the only payment method I can use is a credit card because the other payment methods unfortunately do not work in my country. Direct bank transfers take up to 3 days.
I am currently in an urgent situation. My server has been offline for two days, causing financial losses. Dozens of my websites are down, and I am unable to restore them.
They are not helping in any way. This company used to be very good, but I don’t know if it changed ownership or management — it has become extremely poor in terms of service.
I had referred four friends to this company for them to use its services, but we will all be leaving together.
I have been using a cost-optimized VPS from the service for some time now. Initially, I faced some frustration with the console, but today I identified the issue—it wasn't the console site, but rather a problem with Ubuntu. How foolish of me! Today, I resolved the main console issue, and I'm quite pleased with the online terminal since I can't always use SSH on my PC due to firewall restrictions on different networks. I attempted to run a Minecraft server, but it didn't last even a moment, which was disappointing, so I switched to hosting websites and Discord bots. Those are incredibly fast! Having my own PC at home means it's not critical, but slightly better specifications would be appreciated as I'm currently on a tight budget. Additionally, I noticed an extra charge of around £2 on my bill, which was frustrating, but I suppose I can manage. Thank you for providing one of the most affordable VPS options, and I hope you can enhance the platform for these VPS services in the future!
My account was deleted just minutes after creation and completing all validations. I encountered a very rude support representative on the phone. My advice is to heed their response (which speaks volumes). Avoid this company to prevent being burned.
In certain situations, the automated verification process at the company does not address specific cases. This occurred for me as the owner of a business established under an e-Residency program. The automated system required me to use personal documents from Estonia, despite not being a citizen. I contacted the AI-driven help system, and after detailing my situation, I received an email address to reach the support team. I followed up, and the matter was resolved the following day after I sent the email.
In certain cases, the automated verification system at the service does not address specific scenarios. As the owner of a company established through the e-Residency program, I encountered this issue. The automated process required me to use personal documents from Estonia, despite not being a citizen. I contacted the AI-driven help system, and after explaining my situation, I received an email address to reach out to support. I did so, and the issue was resolved the following day after my email.
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As a leading webhosting provider and experienced datacenter operator in Germany, Hetzner Online offers professional hosting solutions for a fair price.
