Review Time
I ordered a leather jacket online and waited almost two weeks for delivery. When it finally arrived, it had an extremely unpleasant, rancid smell—a mix of chemicals and something resembling a spoiled whey protein smoothie. It did not smell like leather at all. Even after airing it out, the odour did not disappear and quickly spread throughout my home.
I contacted customer service to request an exchange for the same jacket that was not faulty. Unfortunately, they made no real effort to source a replacement or offer a practical solution. The entire communication process was frustrating, unhelpful, and showed a complete lack of care for the customer.
I genuinely like the brand’s concept and design, which makes this experience even more disappointing. Poor quality control combined with very weak customer support has completely put me off purchasing from them again. This is one of the worst retail experiences I’ve had.
I ordered a leather jacket online and waited almost two weeks for delivery. When it finally arrived, it had an extremely unpleasant, rancid smell—a mix of chemicals and something resembling a spoiled whey protein smoothie. It did not smell like leather at all. Even after airing it out, the odour did not disappear and quickly spread throughout my home.I contacted customer service to request an exchange for the same jacket that was not faulty. Unfortunately, they made no real effort to source a replacement or offer a practical solution. The entire communication process was frustrating, unhelpful, and showed a complete lack of care for the customer.I genuinely like the brand’s concept and design, which makes this experience even more disappointing. Poor quality control combined with very weak customer support has completely put me off purchasing from them again. This is one of the worst retail experiences I’ve had.
Purchased a coat in Copenhagen a few weeks ago and wore it four times max - buttons were popping off, the belt loop broke, the tag came off. I had to pay for alterations. Fuming, I emailed Customer Service and they said because I have bought it on sale (I hadn’t), they can’t do anything about it and to take it in store with a receipt, which I cannot do. I’m so so disappointed in the quality, I had such high regard for this brand but it’s not worth the price tag.
Was one of my favorite brands, design/style wise. 60%/70% of my closet was filled with samsøe, so I can say that im very familiar with the brand.But the quality is dropping fast(!!!) last 3+ years (fabrics, longevity and poor construction). So fast that i would not advise anybody to buy stuff from Samsøe, simply because its not worth it anymore. Just one of many examples; I could throw my winterjacket away after 3 months, it looked like a deflated balloon. that was an expensive cost per wear haha... That was my final sign, quality is not what it used to be, and it such a shame 😭If it is was my brand, I would be really ashamed, many negative reviews about the quality... is that worth maximizing profits? sincere question... I really hope your take this feedback with you and make some changes on short notice.Update: they asked me to contact them; after e-mailig them i never heard from them again 😂. Im not surprised though
Hello, I bought two pairs of jeans.Rebecca and Sarebecca. I had tried them before in the shop but wanted a different length. I tried them at home and decided to keep them both because they fitted very well. I washed the two pairs before wearing them and now they seem to fit me loser and have already lost the shape. I am disappointed with the quality. I must specify that they were washed with cold water/ wool wash/ turned inside out.
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca). It's covered completely on arms (upper arms and outside of the arms where there is no friction whatsoever), body and back are covered in them also. Upon closer inspection I noticed uneven knit thickness all over the cardigan with visible holes and thinning fabric. It's absolutely abysmal quality and bearing in mind the price point it is even more disappointing.
First, let's talk about the sweater we purchased. It's of great quality, looks fantastic, and the price-performance ratio is perfect. Regarding our customer service inquiry, I asked because I was looking for a similar sweater. The response was super fast, incredibly friendly, and included a link with suggestions for similar sweaters (the one we requested). We are new customers and will continue to be so in the future. Thank you very much.
I had a very disappointing experience with Samsoe Samsoe. After returning an item within the legal period, the company refused to issue a proper refund, claiming the product smelled of perfume. They only offered 10% of the purchase price or suggested donating my item, even without my consent. This is not what I would expect from a reputable brand. Customer service was unhelpful and rigid. EDIT: I received the item back and it doesn`t smell of perfume at all.
I love this companies customer service. Fast quick and customer forward. I order jeans - the highest quality EVER - 2 were too large so I was able to return and still use a voucher for the newly ordered sizes. Response time is max 48 hours. I will be a customer for life!
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An international fashion brand rooted in Scandinavian simplicity.
At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.See more
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