Review Time
I pre-ordered the Galaxy S24 Ultra via the Samsung online store. However due to a system error, the order was not being processed despite the payment. I have made numerous inquiries including both phone calls as well as emails. Each time I was told that someone from the estorenz will contact me back on the same day I made the call. However the promised follow up never happened except for one acknowledgement email Samsung sent to me on the 1st of February after five calls I had made prior.From the email i received on the 1st of Feb, I understood the case had been escalated to the manager. I have been patiently waited for the investigation and there has been no follow ups or any form of communication since. Then I made two calls on the 8th and the 9th of Feb again and both times I was promised someone from the estorenz will contaced me on the same day. One of the agents even said someone was about to email me and I should receife an email in 10 mins. They again failed to keep their promise and conatct me.Samsung customer service / estorenz easily has been the worst customer service I've dealt with and I've learned that I can never trust anything I was promised on the phone.This may have been a system error but it is the Samsung estorenz customer service that had let me down. Now I have no trust in their ability to make it right and I just want the REFUND! I would not recommend anyone order from Samsung estorenz!
Trying to preorder the latest phone. Have had to now pay FOUR TIMES as they order fails to go through BUT the payment does. Instead of just sending me the order as per the amount I have paid and the screenshot of my cart, they REFUND me and ask me to order again. And the same thing happens again. NOBODY can problem solve - I would be embarrassed to work here. I have been waiting for almost two weeks to get this resolved and have had enough. NEVER PURCHASE ONLINE VIA SAMSUNG
Samsung have the worst quality control and customer support. I have a remote control for an 18 month old TV, which is actually my second because the first stopped working. They refuse to repair or replace a faulty remote after such a short time explaining one year is a reasonable amount of time for a remote to last!
I ordered a Samsung S24 on pre-order and selected my address from those provided. There was apparently an issue with the address and the phone was returned to Samsung. I called them immediately but was told they need to speak to their logistics team and get back to me. I had to call 8 times over 2 weeks and kept getting the run around. I eventually insisted on speaking to a NZ manager who first told me he could see my phone has been delivered so obviously had not looked into the case. I finally received my phone 3 weeks later than I was supposed to after much hassle and chasing on my part. Do NOT order direct from Samsung.
I ordered two phone cases. They sent one. The box had not been tampered with, they clearly didn't include it. I have complained multiple times and they haven't offered a refund or to send the missing case. I never thought I would have this trouble with Samsung! I am Hugely disappointed and I will be making a formal complaint. Don't buy from them, they will scam you! The customer service is terrible.
Have only ever had Samsung phones as I don't like Apple IOS, but dam you Samsung you have forced me to the dark side...with your stupid updates...I have phoned and emailed asking for help to turn you stupid spoken assistance function feature of, which turns on constantly......but it's like smashing your head against a wall trying to get issue resolved!
I bought a Samsung S22 Ultra with a 512GB memory 7 months ago through 2deg in Albany. During the last 3-4 months I have been experiencing constant call-dropping and missed calls. I tried to get some help through 2deg but as expected it was a total waste of time. I swapped the sim card and it was still the same. I then started using and old 4-year-old phone and the issue seems to be resolved.DO NOT BUY A SAMSUNG S22/S23 !!!!
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