Review Time
not happy with the non-existent customer support. bought appliances under the cashback tv+soundbar promo. submitted the redemption and the required prrof of purchase and serials. however, more than a month has gone by and not even a single acknowledgement if they have received the claim. tried chat support, pointed me to phone number. called number, no one picks up, goes to voicemail that is overflowing already so really no way to contact them! this is soon going to fairgo.++++just received my cashback ~45 days after filing the redemption. although the T&E said 30 days but what i am not happy about was the total absence of communications from samsung about the progress.
Bought a Samsung Galaxy TabPro S tablet with a keyboard/case. After about three years the keyboard stopped working. Samsung said they couldn't provide a replacement (even if I was prepared to pay for it). Took Samsung to the Disputes Tribunal and was awarded the cost of buying a complete replacement (tablet and keyboard/case) from Amazon which was more than the original purchase price. Had a lot of trouble getting the money out of Samsung but did in the end.
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