Review Time
Bought a zflip 3 just over a year ago the screen saver has already failed,now the screen is cracked on the fold.Now I have to send the phone to Auckland and pay $63 for samsung to assess the problem and whether to replace the screen which can take over 4 weeks.The phone is under warranty so I could be without a phone for over 4weeks Samsung need to sort out the customer service I paid$1400 fir the phone I woul never recommend them to anyone zflips are a failure just like the customer service
Overall unhappy with the service I have received from Samsung NZ. I purchased a curved monitor on Sep 22 which suddenly stopped working a couple of weeks ago. After trying all the recommended fixes to no avail, they asked me to bring the monitor into their service centre to get it looked at or alternatively take it to the retailer I purchased it from. Sounds simple but turns out they have very limited-service centres. The closest service centre to me is around 80k from where I live and is only open Mon-Fri 9 am-5 pm. I work full time during the week so getting there is not easy. Returning to the store is not a viable option either as I bought the monitor online (the closest store is also around 80k from where I live) When I explained all this to the service centre, they were unable to offer any solutions to the issue. More accessible service centres or agents for repairs/warranty claims would be a big help in this situation. I will probably end up having to write the monitor off and buy a new one. On a positive note, the service I received online from Samsung when I first contacted them was reasonably prompt and helpful.
Horrible experience Samsung, so disgusted with your customer service.I gave my Galaxy S22 ultra for repair as it wasn't fast charging. I asked for a spare phone and I dint have any phone to use for next 3 to 5 working days. The lady at counter assure me and guaranteed it will be fixed on urgent basis and will be couriered to my place in 2 days as I stay far. After multiple follow ups phone calls which no one answer untill 5pm. I managed to get hold of some one and changed my address so it's delivered at the right place. It was supposed to be dispatched next morning but no one followed up, after calling entire day a guy answered at 5pm saying it's ready for pick up and had no clue it was suppose to be couriered so again after wasting a day it was dispatched the next day in evening so the following morning I should receive the courier which is day 4 by now. After tracking entire morning I see that the courier guy try to deliver but no one home to I needed to collect it when I was home entire day. After calling courier company all morning to my surprise they told me that the unit number on the parcel is wrong hence the guy left. Now it will be delivered next day which day 5 btw. And still without my phone when it was repaired in 1 day. The courier company told me since there is a change in address it will take another 2 working days which means i have to wait the entire weekend without my phone which makes it 9 days without a phone. Pathetic service.
I purchased a Samsung S23 Ultra for $3,099 and got a store credit of $600 on 17th Feb 2023. Went back in May to make use of my store credit and saw the Samsung KIOS CLOSED! Was told they closed End of February/Early March all Samsung Stores in Auckland.....right after they gave the BIG Store credits....Emailed them...got a reply the next day they apologised and will get back in 2 to 3 days and will issue online credit vouchers. 3 weeks later follow up and get a reply 3 weeks later asking me all sort of receipts and proof before they can do anything...NICE frustrates the person until they are too tired to carry on with their claim.....I sent them everything.....still nothing.....told them i will file a tribunal....and same old BS......we are nearly there.....getting it done its has been 3 months.....WHAT A LOAD OF CRAP!
Purchased 4 appliances 2 needed to be replaced and 1 replacement repaired. The other 2 have Manufacturing faults but they are deemed "out of fair life" even though they were faults from manufacture! Will never buy a Samsung product again!! Took 5 months of emails and phone calls for them to not stand behind their product!!!
Samsung has a non-existent customer support service in NZ. They are absolutely non serious about about.Similar to other people, I had also purchased a very expensive Frame TV, a little more than a year back. The TV became faulty just 2 months out of warranty. Customer support contacted me another 2 months after raising the support ticket and then had a repair quote more than half the price of the TV. Finally on agreeing to repair it for free, they started with new shenanigans of delay due to being out of parts. Seriously, the time and money spent on samsung products is just not worth it. I would strongly advise people to not even consider buying a bulky appliance from them like a Refrigerator or a washing machine. If it goes back, you won't even be able to buy a replacement and install it. Forget about getting it repaired.
I bought a BLK 427L Samsung fridge/freezer. The product promo didn't highlight a lot of points however one of them was the black surface was finger print resistant. Well, after 2 days the fridge has fingerprint marks all over it around the side of the door where handle is. It's only me using it so it hasn't had that much use but I'm really surprised to see how easily it shows fingerprint marks.However, on the positive side I love the fridge itself. It is quiet, lots of space and really well lit. The temperatures are very good. So overall it's a great appliance. Just disappointed that one of the outstanding features of the fridge turns out to be false.
Beyond pathetic. I purchased a smart monitor from Samsung online. Arrived a week later which seemed reasonable but was an out of box failure. I am now 7 weeks down the path and having a complete lack of response and customer care. I am out of pocket and have no monitor. I just want it sorted thats all. I would have expected with an out of box failure they would have jumped all over it.I wont buy another Samsung product again. Great products but when it goes wrong seems this big Corporate could not care less about you.
I bought a very expensive Samsung frame TV about 8 months ago. It started showing ads on the actual TV Menu Bar and then they appeared to have installed some unwanted Samsung TV channel which keeps showing up with foreign language content as opposed to the content I have chosen to have in my home and when I try and turn it off, it turns on my Playstation turns on (no kidding) that is plugged into the TV, which is dangerous and they can overheat. I tried removing the junk TV channel and the super intrusive advertising but can't. I checked online and saw tons of unhappy Samsung customers complaining about this and saying that this super annoying content and advertising can't be removed. People seem to feel that they thought they were buying a TV only to find out that they'd actually bought a Samsung advertising billboard, which they had stupidly paid to install in their living rooms.I called support and they had me write statements, send videos, images etc and it's been two weeks, I have contacted them about 10 times and have had to unplug my devices to avoid a potential house fire and no one has got back to me.All support calls are directed to Manilla call centres and they don't do anything. I did get an email response but the content was like two lines and irrelevant. I honestly will never buy a Samsung product again. The advertising intrusion and the lack of support demonstrates a complete lack of care for the customer. I am really disgusted and am considering taking a hammer to a $3,500 TV I bought less than a year ago.
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