Review Time
Well where do I start, I was looking for a weekend car and always wanted a V8, I found a nice Ford Mustang at Saxon 4x4 through Autotrader. I asked the sales person to do me a video and it looked OK. Decided to buy the car, but once I signed the finance documents it has been me doing all the chasing. I was chasing for a collection date and then after sales (customer services) when I identified issues with the car. After 2 days I noticed a few problems, the heating was not working correctly (drivers side) and I could see that the car was completely covered in PPF (Paint Protection Film). The PPF was creased around the boot area which looks unsightly, YES, I never noticed this on purchasing the car, but it was not pointed out to me by the sales person that the car was covered in PPF.Now, this is where it got very frustrating, trying to make contact and getting the faults rectified has been the worse experience in my life. I was sent to a backstreet garage (local to me) to look at the problem, they identified a heating motor problem and fixed it, however, they would not give me my car back until a payment was made. I instructed them to speak to Saxon 4x4, but they had no joy and I was left paying the bill so I could get my car back.Saxon 4x4 are not interested in sorting the PPF as it is cosmetic - it is up to me to sort as it is 'sold as see'. However, I was not told that it was completely covered in PPF, otherwise I would of checked for creasing/lifting. What an attitude to take, great customer service - but that is Saxon 4x4 Chelmsford. DO NOT BUY A CAR FROM THIS GARAGE, once they have done the sale, they are not interested, I am currently taking legal advice and thinking of handing the car back.I have been buying cars for 35 years, and this has been the worse experience in my lifetime when purchasing cars.
Came in looking for a blue M2 advertised on auto trader. Dealt with one of the new salesman Sam who was really helpful. He located the car for us as it was our back in ‘Prep’ and had a good chat about the car. It was refreshing to actually deal with a car salesman who ACTUALLY understands and appreciates car enthusiasts as he is one himself. Most of the time a salesman will chat absolute rubbish to you. it would have made the process much easier dealing with Sam. Unfortunately the car wasn’t actually for me in the end as I overlooked the ad specifying it was a DCT box rather than a manual. Never the less, couldn’t fault the experience
I have recently brought a Discovery Sport from this dealer. Konrad assisted me with the purchase, he was very professional and helpful. Everyone was very welcoming and more than happy to help. I would highly recommend Saxtons, and will definitely be seeing Konrad in few years to upgrade.
If you are looking for someone to help you, understand your needs and find you the perfect car these are not the guys for you. All they are bothered about is getting you into the show room and to flog you the best of what they've got even if it doesn't suit you. Its all about the sale and not about the service. Their customer service is DIRE from the start, don't waste your valuable time with these guys!
Car was in a crash ,only found out when I was selling it , because of there checks, the paint on the bonnet was thicker than else where on the Range Rover = change of bonnet because of repairs. Never drove normally from the get go , shuddered at 70 mph , dangerous.
Dealt with Antonio & Mimhaj in November 2021 to part exchange my Alfa Romeo for a much newer Audi Q5, I didn’t have all the service/MOT history but they helped us so much and even refused to take a retention fee for our vehicle. Everything ran smoothly and was extremely friendly and helpful. Would recommend every time.
Dealt with Antonio & Mimhaj in November 2021 to part exchange my Alfa Romeo for a much newer Audi Q5, I didn’t have all the service/MOT history but they helped us so much and even refused to take a retention fee for our vehicle. Everything ran smoothly and was extremely friendly and helpful. Would recommend every time.
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