Review Time
Interesting response from a 1st enquiry. I enquired online about a Volvo XC90 T8 Hybrid and put in an older XC60 Part ex details.Had a call back in 5 minutes from a receptionist whose first question was: Are you financing? So nice quick response but interesting relevance to finance first. If the question was can you afford the car you are asking about so you don't waste our time - the answer would have been most definately yes. But I suppose that would have been rude. Very polite though.Put me through to a sales guy called Abdul. First question are you financing? Catching on quickly I replied I have not decided and does it make any difference?. I then asked about the part ex and Abdul looked it up and made an offer on my older XC60, high mileage so worth not a lot. No issue, not relvant to purchase so I said I would ebay it. Onto questions about the car. I asked: Have you actually seen it? Answer - no I am looking at photos of it. So was I. And then the first tirade of: we sell 1000 cars and have sold 100 so far blah blah and it's over in another compound. Thats great. Do you want to sell me this one. So next question: How much tread is on the tyres? Got a long explanation that the legal tread in England is 1.6 mm - really? and the Saxon team only sell a car if its got at least 3 mm tread - so its got a lot more than 3 mm tread (how do you know?) but I would have to check. So actual answer - I have no clue how much tread is left on the tyres. My next question - Does it come with full Volvo history - answer from Abdul - we service the cars before they go out and put on a fresh MOT. So question again- does it come with a Volvo History - answer I will have to go and check can you hold - no issue. Answer back: I can't find any history but it may be in the car. And then an offer from Abdul to take a video of the car and the tyres - very helpful. But I am no better off knowledge wise from contacting Saxton than I was looking at their ebay ad. I then said well do you want to come back to me with answers to the basic questions I have asked? and this was obviously a push too far for Abdul. The answer was if you let me do my job I will get the answers you need (not exactly rocket science questions or are they?) and conversation finished and phone down. Lots of explanations of why Saxon are so fantatstic but no interest in me - the buyer - well apart from the one finance question - why I wanted the car? would I consider another alternative? did I really want that colour or would Red be OK? Is that mileage OK or would I consider paying a bit more for a lower mileage car? How quickly did I want the car? Would I like to come up and see it in the metal observing Covid rules? These are pretty basic questions I would have thought, I have never sold a car but I have bought enough. I have the feeling Saxon think they are so amazing there is a lack of care somwhere and whether thats with the sales or the cars - who knows. But the impression is just wrong for a high profile (which they like to tell you they are) dealership. I know remote selling must be harder but then surely then you put more effort in. Every one is in the same boat at the moment. So pretty disappointed really. Anyone want to sell me a T8 XC90?
I traveled from Liverpool to buy a car from Saxon..first class treatment from sales and after sales team ..Gino and Brendon.. car was everything I had seen on line ..like buying a brand new car immaculate condition .. very easy handover covid friendly.. will be back in the future and highly recommend to friends and family.. update.. I had to phone after sales with a small problem.. the matter was resolved immediately.. no waiting about or put on hold for hours ..treated like a valued customer.. it goes a long way cheers Brendon
I have just purchased a vehicle from Saxton 4x4. The Salesman Matt Pacey and Finance Manager Stacey Munn were fantastic from the get go. I picked the vehicle up today and it looked fantastic. quick turnaround and a very professional service. Hence the 5 stars.
Really poor service, wanted a price and quote on a range of vehicles as we were looking to trade in our current vehicle. Had contact with Thomas crerar, after explaining what I wanted I had no further communication even after sending numerous emails. I was then eventually contacted by a mark Flynn, again explaining what I wanted I received no further correspondence. I know my sale might not have been a 100k + car but I still expect basic service and a reply. A company with such a renowned reputation I feel I’ve been appalling treated.
I had a finance done for a mercedes benz C-class by one of the sales guys called Chris. He was very brilliant and he gave me a very good deal. The whole process was seamless and i was very pleased with their service. I will recommend them anytime.Babajide
Had a brilliant experience at Saxon 4*4 in Chelmsford and was impressed by the Covid procedures that were in place. Jason Watts listened to what our top requirements were and advised us of the best car that they had to meet these. I was happy to be the only person to date to not fall for Jason's little trick of punching my pin number in through the perspex! A true asset to the company and a man who obviously enjoys his job.As you would expect with a second hand car there were a few chips and dinks but these were rectified before we picked it up as promised. A lovely car at a reasonable price and serviced and MOT'd as promised.I would definitely recommend Saxon 4*4
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