Review Time
Seems a big company but frankly am just totally underwhelmed by the customer focus or responsiveness. I saw a car today, rang them at 10am (Hanna) to find out its service history and how many owners etc..with a view to possibly visiting tomorrow..No response despite promise of email..contact them at 2pm, explain again, promised response, (told Matt working on it.) Nothing, at 4.20 I contact again,(cannot recall name but on their direct chatline) and am again promised a response. I beg for by 6pm. Again NOTHING... How hard can it be to get basic info about a vehicle. It's £35/-!!! Not peanuts..) I have no idea who owns or manages this firm but they should get a grip.. Richard Robinson, TauntonPOST SCRIPT: Went to Chelmsford to see car, didn't buy it but actually Matt was outstanding and I was met with courtesy and kindness from the moment I walked in...redeemed in my book..thanks everyone.
I brought a car from Saxon last August, and since then have been trying to get the spare key from them which was part of the purchase. I have called, emailed , messaged the salesperson several times with no response. When I phone no one returns my call. I am so fed up that I have decided to report on here. The Branch was in Chelmsford. Such a shame because what should of been an exciting experience for me has left me fed up and frustrated.
I arranged in advance to test drive a Range Rover Sport at Saxon yesterday. After a long wait, as they could not find the car, I was presented with a car that looked like it had been lived in by a large dog recently, with scratches, dents, ill fitting trim & a flat battery. Needless to say I passed on this vehicle ( their salesman, Maf, explained that they could "fix" all of this if I was to buy the car as they could work miracles on this type of stuff). I should have had more sense at this point. This morning I saw another car on their website & put a holding deposit on it, The money was taken on my credit card & a receipt received stating this was now "reserved & no one else can get their hands on it" their words, not mine - until a rather indignant Maf called me this afternoon, presumably as he might not get any commission on this sale, to say the car had been sold to someone else !! If you trawl the internet you will find that Saxon have previously been prosecuted for misrepresenting vehicles in the past so deal with these people at your risk. You have been warned.. p.s. lets see how quickly they refund my deposit money........ I will not be holdng my breath.
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