Review Time
I had an incredibly frustrating encounter with the service regarding ticket cancellation. I possessed a cancellable ticket and paid the associated cancellation fee (100 DKK). On the day of my departure, I attempted to cancel my booking through the 'My Bookings' section on the website, but the page simply malfunctioned, preventing the cancellation from being completed. Regrettably, customer support was inaccessible due to the public holiday, even though ferries were still running and staff were evidently present. I sent several emails before departure to formally request the cancellation and document the issue. I have:
- Proof of payment for the cancellation fee
- Email confirmation indicating my attempt to cancel prior to departure I also have screen recordings demonstrating that the website was not functioning. At this point, customers are left with no viable cancellation option when the website fails and support is unavailable, which is unacceptable for a transport provider.
In 2025, the company charges around 267 euros for a flexible return ticket, allowing customers to travel at their convenience. However, payment options are limited to credit cards, with no support for PayPal, iDeal, or cryptocurrencies. Despite the high cost, there are no discounts for food or vouchers for refreshments. Many small cafes close in the evening, and the prices for subpar coffee and food are exorbitant. The roads leading to the ferry are in poor condition, making it difficult to drive without risking damage to your vehicle. With the profits they generate, a portion could be allocated to improving the infrastructure for safer, cleaner roads. Having taken this trip annually for the past two decades, I have seen no improvements. The roads remain in disrepair, prices continue to rise, and the service quality is declining. It's disheartening to witness the lack of progress; while prices increase, the level of service diminishes each year. This service would be better off as a government-run operation, where profits could be reinvested into enhancing facilities, benefiting the economy rather than lining the pockets of executives. A tunnel would be a more viable option; few will choose to take the ferry if a tunnel becomes available.
The company charges around 267 euros for a return ticket that allows flexibility for customers. However, payment options are limited to credit cards, with no support for alternatives like PayPal or cryptocurrencies. Despite the high price, there are no discounts for food or drinks. Many small cafes are closed in the evening, and the quality of food and coffee is subpar at outrageous prices. The roads leading to the ferry are in poor condition, risking vehicle damage. Over the last 20 years of taking this trip, I've seen no improvements. Prices keep rising, and the service has deteriorated. It's frustrating to see no upgrades in service, only declines. The rising costs and declining service make it seem like a government-run service would be more beneficial for everyone. A tunnel would be a better option; few will choose the ferry if a tunnel becomes available.
The experience was absolutely dreadful. Prices keep increasing without justification, and delays are common regardless of weather conditions. The cleanliness of the boat leaves much to be desired, with sticky tables and unpleasant restrooms, along with overpriced food. I look forward to the day a tunnel is completed.
After three attempts to book tickets and three withdrawals from our accounts, we still have no tickets! The customer service is unhelpful and insists on additional fees for phone bookings. They have taken our money, yet we have nothing to show for it.
The WiFi has been non-functional for several months. It initially worked when they started offering the service, but now it’s unusable, making it impossible to work during the journey. It's disappointing that this issue remains unresolved despite being advertised.
I generally try to steer clear of this service due to numerous negative reviews, but I had to join friends on this trip. The experience was quite poor. Their website is confusing and poorly designed, making booking difficult. The inconsistencies in ticketing based on where you book from are frustrating. It seems like a strategy to profit from mistakes. The service on the ferry is lacking, with no internet access, making it hard to get work done during the journey. Additionally, delays are frequent, making this option less appealing compared to driving around. Overall, the time spent queuing and traveling is comparable to a road trip, and the costs are not worth it.
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Scandlines stands as a symbol of a historical and close cooperation between Denmark and Germany. Scandlines runs two ferry routes with high capacity and frequency as well as with a green vision for the future.
The core business is to provide an efficient and reliable transport service for both passengers and freight customers. The main focus for all activities in Scandlines is to create value for our customers on board the ferries as well as in our shops.
With more than 41,500 departures on 8 ferries, in 2019 Scandlines transported 7.2 million passengers, 1.7 million cars and around 700,000 freight units on the routes Puttgarden-Rødby and Rostock-Gedser.See more
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