Review Time
I had a very disappointing experience with the service at the airport and strongly recommend caution. After returning the vehicle, I was charged €2,094.10 for three scratches on the wheel rims — damage I firmly believe I did not cause. The car was only driven on highways and parked at my hotel for 10 days. I never parked near curbs. My contract excess was €1,050, yet they charged double that amount. I received no responses to my emails, and the documentation was in a different language. The amount claimed is excessive for minor scratches. This feels like a post-rental damage scam. I will try to escalate the issue but am being ignored. I recommend others take photos of the vehicle before leaving or choose a different rental service.
I am currently disputing an inflated charge for a scuff on the front bumper. They are attempting to charge me €2,000 for this damage. I've sent three emails without receiving a single reply. They were quick to charge my card, but I haven’t received any justification for the excessive fee.
Update – Still, the company has not provided any evidence to support the alleged damage claim — no photos, no damage report, and no repair quote. Instead of substantiating their claim, they have shifted the burden onto me by asking for my own photos, despite the burden of proof lying with them. The matter continues to drag on, while my security deposit remains withheld. Due to the ongoing lack of transparency, I have escalated the issue: I've submitted a chronological PDF of all communication as evidence and have an active case with the relevant authorities. This situation has gone far beyond a simple rental. The delays and lack of communication are extremely disappointing. I will update this review once the matter is resolved.
I had a terrible experience with the service at the airport and urge others to be very cautious. After returning the vehicle, I was charged €2,094.10 for three scratches on the wheel rims — damage I am convinced I did not cause. The car was only driven on highways and main roads, parked at my hotel for 10 days, and then back to the airport. I never parked near curbs or anywhere that could cause rim damage. Anyone who drives knows this kind of damage occurs only by scraping a curb — which simply didn’t happen. To make matters worse, my contract excess was €1,050, yet they charged my card double that amount. I sent several emails with no response. The explanation and documentation were sent in another language, despite my booking and communication being in English. The claimed amount is completely unjustifiable for minor cosmetic scratches. This feels like a classic post-rental damage scam, targeting customers after the vehicle is returned. Instead of providing clear proof or reasonable communication, they resorted to intimidation and inflated charges. This is not how a reputable rental service should operate. I plan to escalate the issue, but I am being ignored. I will never rent from this service again and strongly advise others to photograph every part of the vehicle, especially the wheels, before leaving — or better yet, choose a different rental service altogether.
Despite hearing about negative experiences from others, my time at the rental office was exceptional. I've rented cars in various countries, and this was the best experience I've had. The staff was clear and very helpful, addressing all my questions. Even communicating through chat was surprisingly pleasant.
I had a very unprofessional experience at the rental office. I arrived for a confirmed booking only to find the office closed without notice and waited 45 minutes in the cold. The staff was rude and unhelpful, refusing valid identification without proper explanation. After making a complaint, we were treated poorly, falsely told our reservation was canceled, and asked for unreasonable documents to prove our address. After significant delays and extra costs, we finally received a dirty car. This level of service is completely unacceptable.
I rented a car and was informed of a scratch on the rear bumper upon pick-up, yet now they claim I am liable for €950. The pictures they sent are from an area where I did not leave the car, and not where I parked it. I documented everything during the rental and followed proper procedures. This feels like an attempt to unfairly charge me for something I did not do. I strongly advise choosing a different rental service.
There should be an option for negative stars. Despite some good reviews, I caution others to be wary! They pressured me into buying additional insurance despite already having coverage. Attempts to reclaim funds have been unsuccessful. This service needs to be removed from all platforms; I strongly advise avoiding it!
After renting a car for 15 days, I returned it in good condition, yet was charged a €300 cleaning fee without prior notice. The photos showed normal wear and tear, and even their own representative acknowledged this. After multiple complaints, I received only a partial refund. Additionally, they raised my insurance deductible unexpectedly and charged exorbitant fees for refueling. Their customer service has been slow and unhelpful. I expected better from a reputed company and recommend renting elsewhere.
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