Review Time
They assisted me in addressing a problem regarding a cancelled flight that I had to rebook with a different airline, as the original airline could not provide an alternative. When I sought reimbursement directly from the airline, my claim was denied by their support team. I contacted a mediation service for assistance and was extremely satisfied. The process was seamless and my claim was fully recognized. Excellent!
They assisted me in resolving a situation regarding a cancelled flight that I needed to rebook with a different airline since the original airline couldn't provide an alternative. When I sought reimbursement directly from the airline, their support team denied my claim. I turned to a mediation service for help and couldn't be happier. The process was smooth and my claim was fully acknowledged. Perfect!
They were incredibly professional and supportive during a time when we felt helpless with the airline. They escalated our case to a mediation service, which immediately put us at ease due to their independent stance and expertise. The issue was resolved with a satisfactory outcome. They manage a high volume of cases, so it may take some time, but patience is worthwhile.
Exceptional support from the mediation service! I highly recommend them not only for their professionalism and courtesy but also for the transparency in their conciliation recommendations. After my compensation request was rejected by the airline, the mediation service took my case and quickly received an offer from them, which I still felt was unfair. I truly appreciate the thorough review and the well-reasoned recommendation provided. This was accepted by both me and the airline. As a consumer asserting my rights against a large corporation, I felt reassured and extremely grateful for the impartial support.
Unfortunately, I had to utilize this service after the airline failed to respond to my compensation request due to a flight cancellation. Once my case was taken on by the mediation service, it was resolved within days.
I was about to embark on a 7,000km motorcycle journey when my luggage was delayed. With a tight schedule, I had to purchase costly replacement gear just to join my group on time. The airline's customer service was utterly disappointing, taking three months to respond and only offering to cover 12% of my expenses, ignoring the necessity of the equipment. Thankfully, I found the mediation service. They were serious, professional, and responsive from the beginning. While the airline ignored my needs, the mediation service advocated for me. Thanks to their excellent support, I received a fair settlement in just three weeks. If you find yourself in a similar situation, don't waste time fighting alone. This mediation service is truly effective!
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Die Schlichtungsstelle Reise & Verkehr e.V. unterstützt Reisende und Unternehmen dabei, im Konfliktfall möglichst einvernehmliche Lösungen zu finden.
Von der Bundesregierung als unabhängige, neutral arbeitende „Verbraucherschlichtungsstelle“ anerkannt, prüft die Schlichtungsstelle mit einem fachlich spezialisierten, hoch motivierten Team die bestehenden Rechtsansprüche der Verbraucher:innen.
Dieser Service ist entsprechend den Vorgaben des Verbraucherstreitbeilegungsgesetzes (VSBG) für die Reisenden kostenfrei. Auch im Erfolgsfall (was zu weit über 80% der Schlichtungen der Fall ist) wird keine Provision einbehalten. Verbraucher:innen erhalten also ihnen zustehende Entschädigungen in voller Höhe. Kurz: Schlichtung spart Geld & Zeit und wird deshalb auch von Verbraucherzentralen empfohlen.
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