Review Time
I placed my order on November 8, and the shipping label was only created on December 1, 2025, but UPS never received the package. I called several times and left multiple voice messages, but received no response. I wish I had read these reviews before making my purchase.
The worst company ever. They are scammers !! I bought a $1500 suit that was delivered late and when I attempted to cancel or request a refund nobody returned my calls or responded to my emails ! Do not buy from them they will steal your money and the suit was definitely not worth more than $400
AVOID AT ALL COSTSJune 2025. Ordering a suit for my wedding (beginning of October 2025)…standard classy, black suit - when it arrived, not only was the suit size way off (too small) from what I had been directed by a tailor but the material was lackluster. Nothing like what the website or social media portrays. So I initiated an exchange for a suit of higher cost (because refunds are apparently not possible). Then an entire month has gone by, just in the replacement and ordering of the new suit. Order placed 7/2/2025 - several weeks go by before receiving delivery. I ordered a size up in the jacket (46) and was never told that the fit would be different from the size I had previously tried, prior to the purchase, even though I had communicated that the previous size was too small. The jacket I received fit tighter than the size 44 I had already returned. On top of that, I was told I would need to take it to a tailor, but the issue was with the structure of the shoulders—not something a tailor can fix with little extra fabric. The point to point sizing was off by nearing 3 inches. Not. Even. Close. This should have been considered by the team before selling it.On top of that, after confirming my shoe size, I was told the jacket and shoes would ship together that same day. Instead, I later found out (without any communication upfront) that the shoes that I had purchased were actually sold, now that size is out of stock and the inventory was wrong. I was sold a pair of shoes that weren’t even available, and only after asking did I find out that the manufacturer is closed until mid-September. My wedding is the first week of October this year, which makes this delay unacceptable.I chose Sebastian Cruz because of the reputation they present online, but this experience has felt closer to Mens Wearhouse-level service. Communication and accountability have been poor, and the situation has been extremely frustrating.Now, still receiving no communication to dozens of texts, emails and calls regarding a status update on the corrected jacket size or the shoes, with two weeks until my wedding AND once received (IF RECEIVED) I will still have to find a tailor to taper and fit the suit appropriately with basically no notice. Horrible customer service. Will never get back to you. In an email chain with 3 reps from the company and still can’t get a response from any.
I'm so pleased with the ladies' accessory I purchased; it's a perfect blend of elegance and functionality. It complements my outfits beautifully and draws compliments wherever I go. Sebastian Cruz Couture nails sophisticated details.
Sent wrong item and werent willing to send the item actually ordered (false advertisement). Colors on items not as advertised. 7 day return policy is a joke especially when your items show up weeks apart. They need to be mindful people buy thier products for thier wedding and they should want to work with you a little.
Love the quality and attention to detail of Sebastian Cruz. Have had two custom suits made by Sebastian Cruz and they both fit perfectly. Decided on Sebastian Cruz over other top names like Armani and Gucci and couldn't be more pleased. They have a customer for life.
BUYER BEWARE: A WARNING ABOUT SEBASTIAN CRUZ COUTURETo all prospective customers: BEWARE before spending a single cent with Sebastian Cruz Couture.Before you make a purchase, I urge you—implore you—to open your browser and type this into Google:“Are there a lot of complaints against Sebastian Cruz?”The results will shock you. You’ll find an alarming number of customer complaints—from delayed shipments to zero deliveries, from unanswered emails to completely unreturned phone calls. This is not hearsay. These are real people with real grievances, many of whom, like myself, feel utterly deceived.And if that’s not enough, check the Better Business Bureau (BBB) website. There, too, you will find complaint after complaint after complaint. The pattern is undeniable. This company’s customer service is virtually nonexistent after a sale is made. They take your money, then vanish.Let me share my experience.I purchased a very expensive shirt from Sebastian Cruz. During the sales process, the representative was polished and personable. I thought I was in good hands. My card was charged. I received a receipt. I was excited.That was the last time I had any direct human interaction with this company.The shirt never arrived.I reached out multiple times—via email, phone, even social media. No answer.Eventually, I did receive a response from someone named Natalya Cruz in their customer service department. I was told the shirt was in production and would ship soon. That was weeks ago. Still, nothing.No shirt. No follow-up. No accountability. Just silence.At this point, I feel I have no choice but to go public with my experience and warn others. This is not just poor service—it’s unethical. It’s disrespectful. And it’s infuriating.I will never again purchase anything from Sebastian Cruz. And I urge anyone reading this to do your research thoroughly before making the same mistake I did.Let the buyer beware.Your money, your time, and your trust deserve better.
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