Review Time
To Whom It May Concern,I’ve been a loyal Selco customer for years, and while I’ve always found your pricing competitive, recent experiences suggest your policies are becoming increasingly anti-customer—especially for trade professionals like myself.Your in-house rules seem rigid to the point of being impractical. For example, during forklift operations, staff have taken to shouting orders at customers. That kind of tone is unprofessional and frankly insulting—we're experienced tradespeople, not schoolchildren, and we understand the importance of health and safety.Your delivery restrictions are equally frustrating. On a recent job site—with full concrete trucks, a 35-tonne skip, diggers, and pump lorries present—your driver refused to drop materials onto a clearly solid driveway, insisting on kerbside delivery only. That order was cancelled on the spot. Result? Selco lost out on nearly £70,000 worth of business on that project alone.Today, I tried to collect 200 bricks. Only after I paid was I told there’d be a 20–30 minute wait due to another delivery being unloaded. No flexibility, no workaround—just a flat refusal to bring out a single pallet. Again, order cancelled. I took my business elsewhere.Your sheet material cutting policy is another example of how customer value is being eroded. You’ve gone from four free cuts and 50p thereafter, to just two free and £1 per cut—regardless of how many boards I purchase. Where’s the logic or loyalty reward in that?Let me be clear—I’m not saying I won’t use Selco again, but it’s becoming increasingly difficult to justify it. The service feels like it’s tailored more toward DIY customers than serious tradespeople. All I want is:Reasonable delivery flexibilityStraightforward collectionsRespectful, professional communicationPricing and services that reflect the volume of business I bringWithout trade customers, there is no business. I urge you to rethink these policies before more of us take our trade—and our money—elsewhere.Sincerely,Cris williams
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At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco.
Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting.
As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service.
In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one!
So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go! See more
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