Review Time
I asked for help with several plumbing items I intended to purchase, but a long-standing member of staff at the Honeypot Lane store told me that customers are expected to find everything themselves. I was informed that even if I provided item names on a list, it was not his responsibility to help locate them on the shelves. Despite asking politely for assistance, his response was dismissive and confrontational, as though I had done something wrong simply by requesting help. It appeared that providing advice was considered too much effort at that time of the morning.This interaction took place on 19 December 2025 at approximately 07:35. The staff member was noticeably unhelpful from the outset and stated, “This is my name—make a complaint if you want.”What was particularly concerning is that, as a long-serving employee, his behaviour appeared to carry no consequences, suggesting that management either tolerates or overlooks such conduct.I both work for a company and own a business that regularly spends four-figure amounts at this store, and I expect to be treated professionally. This experience stands in stark contrast to the service received at the Imperial Park and West Gate branches, where staff have consistently assisted with similar requests without issue or unnecessary confrontation.What was most concerning was not just the dismissive attitude of one senior staff member, but the apparent culture that allows such behaviour to go unchecked. Being told to “make a complaint if you want” suggests a lack of accountability and confidence that management will not act. This points to a management issue rather than an isolated incident. Other members of staff were helpful and professional, which only highlights the inconsistency in service standards and the failure of management to enforce them.
Couldn’t make an account as their setup would not accept any password including proper autogenerated ones via Google or Apple . Wasted a lot of my time. Update: Hepful reply from Selco, I’ve provided email so they can get in touch. As Selco are genuinely trying to fix the problem I have now changed the rating to 5*.
I received outstanding Customer Service from Cath in the Filton, Bristol branch. On a few occasions recently, she went above and beyond to make sure that parts of my kitchen order was rectified. I don't even think Kitchen's are her department but she ensured to remain the person I could contact and kept lines of communication open. As a customer it can get frustrating being passed around to different people and having to explain the issue several times. Cath took the stress out of the situation. This was greatly appreciated as I was partway through a kitchen install. I also want to thank Pedro for his understanding and patience with the issue. He had every reason to make my situation difficult but yet again, I received excellent customer service. Well done Selco, I appreciate the service and will be back again to complete the house renovation!
I recently visited Selco Tottenham to buy a toilet, and what started as a simple trip quickly became a reminder that the right person can make all the difference. The model I originally wanted wasn’t in stock, but I spotted a display toilet that I actually preferred. When I asked the first staff member at the counter if it was available, she told me it was discontinued and that they couldn’t sell the display because it would require unscrewing and replacing it. Fair enough — but something in me said, No, this is the one I want.Then I met Shabazz. And that’s when the entire experience changed.I explained the situation to him, and instead of shutting it down, he actually tried. He called the supplier, checked every option, and when it turned out the model truly was discontinued, he still didn’t give up. He brought over the manager, explained my request, and the manager agreed: “If they want it, sell it.”And just like that, I left with the exact toilet I had my heart set on.Shabazz showed what real customer service looks like — patience, effort, and a willingness to go above and beyond. He turned what could’ve been a disappointing visit into a genuinely positive experience.Selco, give this man a raise! Employees like him are the reason customers come back. And sometimes, the first “no” is just a reminder to find the person who’s not going to block your blessings.
Just popped in to pick up a couple of bits I had forgot and was served by a young lady who was so bubbly and professional, opened me an account and even reminded me to buy some screws and nails and gave me a pencil and pen.Breath of fresh air
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At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco.
Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting.
As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service.
In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one!
So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go! See more
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