Review Time
Selco Hanger lane. You need to change your attitude, after delivery I noticed that they forgot to deliver woven bin bags, so I call them, they apologise because out of stock, unfortunately they didn't refund , so I went there and I was told that I was not charged for it, after proving they are wrong they refund, I spend 1h there to get refund for £8 really? The staff there need some lesson how to deal with customers. Don't treat someone who spend £8000 for materials like, you know what.
Despite some confusion from inital conversation, everything was sorted out and a tricky delivery with access issues was arranged, and took place, brilliantly. Thanks to Kevin at the LLanishen branch and especially to Matthew the driver, who not only rung in the morning to talk through the delivery and give a time of arrival, but also run just before arriving and was great in the service at the property. Thank you.
I went to this selco store in hayes in London.Wanted to buy some timber and paint sockets etc. Little upgrade to my house.So I asked the staff for help..,,Excuse me,, I said. The lady looked at me obviously bored just by being there let alone someone asking for help. She obviously did not wanna talk just had this awful attitude...Anyways I left without making any purchases and went to wickes instead. Nice helpful staff..spent around 800 pound at wickes.So sorry selco but I stick to wickes instead
Subject: Shockingly Poor Customer Service at Selco Store ArdwickI am writing to express my extreme disappointment with the customer service I received at the Selco Store Ardwick on 21 August. My experience was shockingly unprofessional and frankly, quite disturbing.Firstly, upon politely calling over a female staff member (after saying "excuse me"), her immediate response was a loud and exasperated "oh my god." I find this attitude completely unacceptable for someone in a customer-facing role. It suggests a profound lack of respect for customers and a questionable understanding of basic customer service principles.Secondly, I was subjected to unsettling behavior from a bald, short male staff member. This individual spent an extended period staring directly at me with a smirk. When it became clear that I was uncomfortable with this behavior, he appeared to find it amusing. This is not only unprofessional but also deeply inappropriate and created a hostile environment.Overall, my visit to Selco Store Ardwick was ruined by the appalling behavior of these staff members. I expect much better from a reputable company like Selco. I urge management to address these issues immediately to prevent other customers from experiencing similar treatment. I will seriously reconsider shopping at Selco in the future if these issues are not resolved.
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At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco.
Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting.
As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service.
In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one!
So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go! See more
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