Review Time
I purchased three products, and all have had issues within a few years. The support process was lengthy and frustrating, requiring me to pay for returns without clear communication. One product even broke after just a year out of warranty. My negative feedback seems to have been ignored.
This does not feel like the premium brand I expected. The product quality is disappointing, with poor sound balance and a malfunctioning app. After contacting support and providing my receipt, I received no further communication. I won’t be purchasing again.
I am writing to express my disappointment with the customer support I received regarding a pair of headphones. Despite spending a considerable amount, the after-sales service was subpar compared to cheaper brands. After a few months, the headphones developed a rattling noise. When I contacted support, I was directed to a partner company, which was unhelpful. It took a long time to finally get my headphones repaired, and instead of receiving the same model, I got a different one without any explanation. This experience did not meet my expectations for quality service.
I was happy with my headphones until one side stopped working. I sent them back for repair under warranty but received them back in the same condition. The customer service suggested I send them back again without offering any temporary solution. This has been a very disappointing experience.
I had an issue with my headphones and sent them in for repair. After a long wait, I was offered a costly replacement of all parts, which felt excessive. If I declined, I would have to pay for their diagnosis. I ended up agreeing to the repair, but it was not a satisfactory experience.
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