serenalosangeles.com

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1 Based on 6 reviews

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6 Reviews

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PJ Ketcham-Robinson
How do I give a Zero-Star rating? This company is a total scammer. I ordered a sweatshirt through

How do I give a Zero-Star rating? This company is a total scammer. I ordered a sweatshirt through a link on FB and received a totally different item about a month later. There is no phone number listed for Customer Service on their website, and when I email them at their "support" email listed on their Website, they are returned to me as undeliverable. The ladies' shirt that I received is of such poor quality that even IF it was the order I placed, I would return it. DO not fall for their scam. They act legit, but are not. Even my computer blocked me from accessing their Website, saying it was "unsafe". I HATE getting scammed. It's taken me 4-days of giving them the benefit of the doubt, trying to return the item, and then finally realizing they are thieves since this item arrived, so I am now reporting them to my bank as well as the FTC for wire fraud.

1
Date of experience: Feb 24, 2026
pwr pak
My Mom ordered a dress from your Serena Los Angeles. She received a totally different dress. Of ve

My Mom ordered a dress from your Serena Los Angeles. She received a totally different dress. Of very inferior quality. I have emailed the store 3 times already to get return instructions. Absolutely no response from Serena Los Angeles! The fact that the store claims to offer returns up to 30 days is simply a ruse to let your guard down and trust this site.

1
Date of experience: Feb 15, 2026
Amy Orvis
The order took about a month and a half to get here and it was not the dress I ordered. I kept email

The order took about a month and a half to get here and it was not the dress I ordered. I kept emailing asking for the right one and they kept telling me that their sale prices didn’t include a return. I said I didn’t want to return. I just wanted the dress I ordered. Finally I sent them a picture of the dress I received. They emailed back and said that it was the dress that I ordered. But it absolutely was not the right one. It didn’t even look close to the one I ordered the one they did send me was a piece of crap. Now they won’t do anything for me at all I’ve never dealt with such a fraudulent company.

1
Date of experience: Feb 04, 2026
Saw an advertisement on facebook for Blue Dress Modern half Button Dress, placed the order and when

Saw an advertisement on facebook for Blue Dress Modern half Button Dress, placed the order and when I received the order it was a completly different item sent, I received a cheap looking button-down blue shirt type dress. I reached out to the company about the issue and received a reply from a person by the name of Susan Davis but no follow-up on getting what I paid for.

1
Date of experience: Jan 29, 2026
Nancy Nersveen
Zero rating. I ordered the royal blue sweater/checked shirt combination and received an ugly nave bl

Zero rating. I ordered the royal blue sweater/checked shirt combination and received an ugly nave blue sweater/plaid shirt instead. Really is a SCAM SCAM SCAM

1
Date of experience: Jan 28, 2026
Cassidy Scott
Avoid this seller at all costs.

Do not purchase from this seller. They may send you an inferior product that you did not request, and contacting them is nearly impossible. All attempts to reach out via email are unsuccessful, and there is no available phone number. THIS IS A TOTAL SCAM!

1
Date of experience: Jan 19, 2026
stardo
I wish I could give zero stars

I wish I could give zero stars. How do these scam artist continue to steal? What I received, is NOTHING like the picture I ordered from. Absolute misrepresentation and fraud. Buyer beware!

1
Date of experience: Jan 13, 2026
Yalya Paskhaver
Scam

The clothes they send is not at all what is shown on pictures, awful quality, wrong size, no way to return and get your money back. Total scam.

1
Date of experience: Jan 12, 2026
Linda Schryver
Never buy from this company

Never buy from this company. They will not only send you a cheap piece of crap you did not order, but you will never be able to contact them. All your emails to their company will fail. There is no phone number. THEY ARE A COMPLETE SCAM!!!

1
Date of experience: Jan 05, 2026
Erin Narvaez
I ordered what I thought was a sweater…

I ordered what I thought was a sweater and it was a cheap material .thin .like windbreaker. Not at all what pic shows. I asked to return it but they said only store credit even though says can ask for $ refund. I will never buy from them again! It’s a raquet. My friend also bout from them and very disappointed

1
Date of experience: Dec 30, 2025

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