Review Time
How do I give a Zero-Star rating? This company is a total scammer. I ordered a sweatshirt through a link on FB and received a totally different item about a month later. There is no phone number listed for Customer Service on their website, and when I email them at their "support" email listed on their Website, they are returned to me as undeliverable. The ladies' shirt that I received is of such poor quality that even IF it was the order I placed, I would return it. DO not fall for their scam. They act legit, but are not. Even my computer blocked me from accessing their Website, saying it was "unsafe". I HATE getting scammed. It's taken me 4-days of giving them the benefit of the doubt, trying to return the item, and then finally realizing they are thieves since this item arrived, so I am now reporting them to my bank as well as the FTC for wire fraud.
My Mom ordered a dress from your Serena Los Angeles. She received a totally different dress. Of very inferior quality. I have emailed the store 3 times already to get return instructions. Absolutely no response from Serena Los Angeles! The fact that the store claims to offer returns up to 30 days is simply a ruse to let your guard down and trust this site.
The order took about a month and a half to get here and it was not the dress I ordered. I kept emailing asking for the right one and they kept telling me that their sale prices didn’t include a return. I said I didn’t want to return. I just wanted the dress I ordered. Finally I sent them a picture of the dress I received. They emailed back and said that it was the dress that I ordered. But it absolutely was not the right one. It didn’t even look close to the one I ordered the one they did send me was a piece of crap. Now they won’t do anything for me at all I’ve never dealt with such a fraudulent company.
Saw an advertisement on facebook for Blue Dress Modern half Button Dress, placed the order and when I received the order it was a completly different item sent, I received a cheap looking button-down blue shirt type dress. I reached out to the company about the issue and received a reply from a person by the name of Susan Davis but no follow-up on getting what I paid for.
Do not purchase from this seller. They may send you an inferior product that you did not request, and contacting them is nearly impossible. All attempts to reach out via email are unsuccessful, and there is no available phone number. THIS IS A TOTAL SCAM!
Never buy from this company. They will not only send you a cheap piece of crap you did not order, but you will never be able to contact them. All your emails to their company will fail. There is no phone number. THEY ARE A COMPLETE SCAM!!!
I ordered what I thought was a sweater and it was a cheap material .thin .like windbreaker. Not at all what pic shows. I asked to return it but they said only store credit even though says can ask for $ refund. I will never buy from them again! It’s a raquet. My friend also bout from them and very disappointed
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