Review Time
Credit card was immediately charged long before merhandise was shipped. After several emails I was told they were checking on the order but could not provide a shipping date. After 3 weeks I got another email saying the order was canceled without any explanation. Now I have to fight to get a refund. I suspect they are advertising many products that they don't actually have in stock. Do NOT buy from this company.
I had a great experience with ServerOrbit. The pricing was competitive, the products were exactly as described, and the quality met my expectations. Communication from their team was professional and helpful, and they kept me updated throughout the order process. Shipping was handled properly and the product arrived safely. Overall, ServerOrbit is a reliable and trustworthy supplier, and I would definitely recommend them to anyone looking for quality IT hardware. I look forward to doing business with them again.
We placed an order for items that were supposed to arrive within three weeks. We repeatedly contacted their customer support by phone, chat, and email, and their response was always the same: “It will be shipped today… it will be shipped tomorrow… it will be shipped next week.” Time kept passing, and nothing ever changed.To make matters worse, at one point one of their agents, Ethan, spoke to us with arrogance, even though we always reached out respectfully and patiently. It really pushed our patience to the limit.It has now been more than three weeks since we requested a refund, and we still have not received it.Never buying from this company again.
Great prices. Be prepared for a long wait, and hope you don't have to call and talk to someone as support was a bit rude, but my order was eventually received in full and I did end up saving about $1500 through them. Just depends on what your project timeline is.
When I was ordering online it showed for additional 4% discount over $500 call in. I called in for the discount and was told it the order needed to be $2000. I said that's not what is on the website and they hung up on me. I went ahead and ordered online Nov 3rd. It showed in stock and would ship same day. Nov 11th I message them checking on the order. Was told their order was delayed and wouldn't be in until next week. Then they closed the order saying they can't keep the promise. I see the price on the drives has increased and still shows in stock. No longer responding to my chat messages. Totally a scam. At least they have not gotten my money, yet.
I ordered 2 HDD and a week later got an email stating my order had been canceled. No explanation, no apology, no suggestion of an equivalent, no upgrade to a better product they had on hand. That is not good customer service. Run, don't walk away from this seller.
We purchased Hynix brand memory from them for our lab server, and it was delivered on time. The product quality was better than other suppliers we have used. I did have to call them to obtain the tracking information, although they later uploaded it to the backend.
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