Review Time
Buyers Beware!! Do not buy from this company. This is the third time I’ve given them a chance, and the experience has been the same each time. They charge you immediately for your order but then deceive you with false promises they don’t fulfill. They claim the items are in stock—yet that’s not true. They also say your order will ship within a few days, which is also false. When you finally ask to cancel the order and the return of your money, they will tell you that they will return the money and good luck to you with that... I had to dispute the charge with my bank. Deceiving company, with very poor customer service. Never again!!!
Ordered SSDs on a Wednesday paid extra for two day delivery as they were critically need ed for Friday...I checked with chat support that they were using UPS/FedEx and NOT USPS. Support confirmed Friday delivery.Confirmation email received, then nothing.Checked with them on Friday (should have done this on Thursday!) regarding tracking number - and they had not even shipped out yet. Promised for overnight delivery on Monday but I got the distinct feeling that they were clueless and did not actually have the SSDs in stock. Cancelled the order ! Ordered from a more reliable vendor for overnight Saturday delivery at significant extra cost - but far better peace of mind.... Will not order anything from them again
I placed an order with Server Orbit and my credit card was charged immediately. Despite this, they cancelled the order claiming "non-payment." I reached out multiple times via email and their customer service chat, hoping to resolve the issue. Instead of helping, they told me I could re-order the part—at a higher price.We were tool down and had no choice but to place the second order. I followed up again to explain that our card had been charged for both the original order and the higher priced 2nd order. Their response from ETHAN in the customer service chat was "who cares about your statement" (I have a screenshot of this convo)—it was outright rude. Dismissive, condescending, and unwilling to investigate or acknowledge the issue.They’ve refused to issue a refund for the order they cancelled and have shown zero accountability. I’ve never encountered such hostile and unprofessional behavior from a company’s support team. Proceed with caution if you’re considering doing business with Server Orbit.
Horrible company! Placed a sizable order from them. Barely received tracking for the items. Continued to call them daily and got the runaround each time. They kept saying things were shipping and I’d receive info by email that day. Never happened. We got part of our order and after months of asking for the rest we told them to cancel it and refund us. The refund took us threatening legal action in order to actually get our money back. Stay far away! Sounds like the company is run out of someone’s basement honestly. They would tell me the warehouse manager was out to lunch at least twice a week and then never call me back.
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