Review Time
I recently had an experience with the light on my Buddha statue. I contacted Smart Garden Products and the Customer Services have been outstanding. I have bought many Smart solar lights in the past and always found them excellent products. WELL DONE SMART GARDEN PRODUCTS
I recently had an experience with the light on my Buddha statue. I contacted Smart Garden Products and the Customer Services have been outstanding. I have bought many Smart solar lights in the past and always found them excellent products. WELL DONE SMART GARDEN PRODUCTS
I had a problem with some solar powered bee string lights. I was very impressed with the speed and efficiency of response. Tracy from customer services swiftly and concisely clarified what I needed to provide by way of proof of purchase etc and arranged a replacement. The process and response exceeded my expectations
I speak as I find.Whilst we were on holiday last Summer, we purchased one set of 20 decor festoon lamps (3123081) from Highways Garden Centre and a further two sets from Roy's of Wroxham. (Both companies have the same owners).Two of the sets worked perfectly, but sadly the third only worked for a day or so and had a weird fault affecting the brightness which could easily be seen next to the others. Since the place of purchase was some 150 miles away, returning for an exchange was an unlikely option.To make matters worse, it had been some months before we had actually got round to using them, so quite a bit of time had elapsed before I found the need to call Smart Garden's customer services.I wasn't particularly hopeful.To my surprise and delight, I spoke to a lady called Tracy who could not have been more helpful. Within a week, a replacement set had been sent out.The two sets that were working we hung at the front of the house over Christmas, and several people asked where we had purchased them from. Although we are normally nowhere near any Roy's branches, a quick Google search took us to some more local garden centres that stocked these products.We are very pleased with our purchase, so much so that we are just about to order another two sets - so a big thank you and a thumbs up to Tracy and the staff at Smart Gardens for all their help.It's a 'yes' from me!
I bought a Smart Garden product from a 3rd party supplier in 2023 which didn't last as long as I expected. I emailed Smart Garden and received an immediate reply offering to supply a replacement for half price and free P&P. Excellent customer service, thank you.
I have been working for Smart Garden since December 2017 and I couldn't have dreamed of a better place to work. I started my adventure as a receptionist. The company gave me great opportunities to develop my carrier and I currently work as an Administrator Manager. My bosses have always been helpful to me and I could always count on them. Both in the office and in the warehouse there is a nice and friendly atmosphere. People are treated with respect regardless of whether they work on a contract or through an agency. I would highly recommend this place to anyone who's looking for job in good and calm environment.
I’ve had the pleasure of working at Smart Garden Products for several years, and it has truly been an amazing place to work. The management is very supportive, approachable, and committed to both individual growth and team success.The company culture is professional yet friendly, making every day enjoyable and rewarding. I’ve always felt valued and appreciated, and I’m genuinely proud to have been part of such a well-run, forward-thinking organization.Highly recommended for anyone seeking a stable and positive working environment!
I am writing about the product called Poseidon cascade solar water fountain. This is the most useless water fountain I’ve ever seen. I laid £129 for it in Haskins in Angmering. It looks great, however the solar panel will only work in direct sunlight. By this I mean direct sunlight not even the slightest grey cloud or shadow as it will immediately stop working the solar panel has no battery to back it up so is something from the 1990’s. Please do not waste your money on this product as it will be a nice garden feature but never a decent fountain.
Fantastic customer service from Tracy. Had a problem with a four way hanging basket stand where one of the pieces to assemble was incorrect. This was efficiently rectified with a replacement product without any fuss and with great communication. Thank you.
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