Review Time
After purchasing my motherboard six months ago, I experienced increasing instability and crashes, ultimately leading to a failure to POST. When I reached out to the support team, they informed me that I had to arrange and cover the shipping costs to their office. Two days after they received the motherboard, I received an email stating they had 'repaired' it, but all they did was update the BIOS. They clearly didn't stress test it, as I had indicated that was the source of the crashes. I was then asked to handle the pickup arrangements, only to be told there was 'nothing to collect' when the driver arrived. They eventually mentioned they would ask another courier to pick it up. Having purchased many products over the years, I am now hesitant to buy from them again.
The product is defective and causes problems with PCs entering sleep mode. This issue is reported by multiple users. The support team, rather than addressing the problem, is shifting blame to other hardware, suggesting I change power supplies and reinstall my operating system. The problem clearly lies with s0ix sleep, yet they refuse to recognize it or provide a BIOS update that would allow switching to S3, which would fix the issue. The staff's attitude is condescending and unhelpful. I will not be purchasing from them again.
The product I received was defective (B550 Motherboard) and caused problems with PCs entering sleep mode. This issue seems to affect multiple users. Instead of addressing the problem, the support team shifted the blame to hardware, suggesting I borrow power supplies and reinstall my operating system. The root of the problem appears to be with s0ix sleep, yet they refuse to acknowledge it or provide a BIOS update that would allow changing the setting to S3, which would fix the issue. The staff's attitude was patronizing and uninformed. I will not be purchasing from this company again.
I purchased a motherboard for an AMD 5600G APU, along with quality RAM and an SSD. I did use an XMP profile for RAM speed, but everything else was standard. After a few months, I encountered strange issues in Windows, such as missing content and freezing. These problems seem to be linked to hardware issues. I was disappointed to find outdated drivers on the support site, especially since the motherboard was still being sold. It felt like they abandoned support after the initial release. A BIOS update did help somewhat, but overall, I was not satisfied with the lack of support. The marketing claims about durability seem hollow without proper driver updates. I won’t buy from this company again.
After an accident with my laptop, which had fallen off a hospital bed, it stopped charging completely. I reached out to the company over a year later, just seeking information, and to my surprise, they informed me it was still under warranty. The representative assisted me in confirming the warranty status, and once I was able, I sent it in for repair. Remarkably, it was ready for pickup the very next business day! I can't praise the customer service enough after this experience.
There is a blatant lack of respect for customers. The customer service team takes too long to respond, does not honor warranties, continues to release defective products, and fails to issue recalls despite significant defects being identified. They only offer a one-time 'free' repair (which still requires payment for shipping) for a limited number of affected serials, and even the replacement parts barely last a year. I will not be purchasing from this company again.
The pre-installed application wasn't the worst; it allowed some control over RGB settings, but it was quite limited compared to other brands. What really frustrated me was the mandatory installation of security software on my machine, which has made me seek alternatives to the application.
The company offers a decent product, but do not expect any support; their assistance is ineffective and they simply direct you to a support page that doesn't function properly. If you enjoy being ignored, then you might consider purchasing one of their products.
I deeply regret purchasing a laptop from this company three years ago. Although it’s out of warranty, I expected support for upgrading from Windows 10 to Windows 11, which seems like a basic expectation for a device of this caliber. I have tried multiple times to get assistance but found the responses to be unhelpful. Each time, I had to fill out an online form, and it often took a week or more to receive a reply, which was consistently unhelpful. Eventually, I was referred to a different technical team with similar results. They advised me to contact the operating system provider, who was helpful but unable to resolve the issue. I am now left with a computer that cannot upgrade, and they refuse to assist since I am out of warranty. They would charge me significantly for support and require me to send my device to them, without offering any online remote assistance.
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