shiptonandco.com

4.2
4.2 Based on 241 reviews

Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. Wha...

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Average Rating

4.2

/
5

241 Reviews

5 Star
68%
4 Star
8%
3 Star
7%
2 Star
2%
1 Star
13%

All Reviews

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Review Time

Newgi
User-friendly platform with prompt delivery.

The website is very easy to navigate. My order was processed and arrived on time. The products are well-crafted and offered at fantastic prices… However, I kindly ask that the complimentary ringsizer be stopped, as I currently have six unused ones in a drawer! Thank you.

5
Date of experience: Dec 25, 2025
Marian
Gorgeous jewellery …

The jewellery is stunning and the multi-purchase offer is excellent. It arrived safely packaged and the delivery was very prompt. Other platforms offer tracking, which would enhance the experience.

5
Date of experience: Dec 24, 2025
Wilfried Walker
A standard for quality.

I've relied on the service multiple times over the years. From the first interaction (I prefer phone calls over online ordering) to my recent call, they have consistently met my expectations. Although I was late with a Christmas order, they assured me they would do their best. To my surprise, a package arrived this morning, just in time for the holiday! This company is professional yet approachable, setting a benchmark for excellence.

5
Date of experience: Dec 24, 2025
felixranger
Late order experience.

I needed to order earrings last minute as a gift, and the experience was fantastic from start to finish. The customer service representative was exceptional, and the earrings arrived right on schedule. This independent jeweller is wonderful, and I appreciate the shop and the staff.

5
Date of experience: Dec 22, 2025
Wanda
Completely unacceptable.

I placed orders for my mother who passed away last August. For the past 15 months, I've contacted customer service multiple times to request removal from their mailing list, as these catalogues are distressing for my 92-year-old father. Despite assurances, the catalogues kept coming. I even submitted an online request under the UK GDPR, yet they began emailing me promotional offers instead! Another catalogue just arrived. It's frustratingly disrespectful and upsetting. If I could rate this with zero stars, I would.

1
Date of experience: Dec 20, 2025
Isidore Foster
Quality product and swift delivery.

The product was excellent and the delivery was quick! However, I was initially charged for two free gifts and VAT twice. After a phone call, the issue was resolved within hours.

4
Date of experience: Dec 19, 2025
Bobby W.
Reliable supplier.

Items were delivered promptly.

4
Date of experience: Dec 12, 2025
Alexis Adams
Reasons to recommend this service.

The website is user-friendly. My order was fulfilled and arrived on schedule. The products are well-made and presented at excellent prices… though I would appreciate it if the complimentary ringsizer could be discontinued, as I now have six of them gathering dust! Thank you.

5
Date of experience: Dec 11, 2025
Danielle Harris
Outstanding customer service.

Whether online or via phone, the customer service is excellent. Deliveries are trustworthy with a recognized carrier, and the product quality is superb. It's also great to receive discount vouchers for future orders. I have no complaints about this service. Thank you!

5
Date of experience: Dec 10, 2025
Courtney Ross
Lovely jewellery …

I've purchased many pieces from this service. The jewellery is consistently beautiful and of high quality. I recently bought a jade Buddha that I adore. The presentation is nice and delivery is dependable. A great company to work with.

5
Date of experience: Dec 10, 2025

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Business Details

  • Since Albert Edward Shipton founded the
    company back in 1870, five generations of
    his family have honoured the original vision -
    to create spectacular jewellery with precious
    diamonds and rare gemstones gathered from
    the world's most remote locations. What sets
    Shipton & Co apart indeed is the dazzling
    quality of these gemstones which are ethically
    sourced and hand selected for you today by
    the founder's great great grandson, Jasper
    May. An acclaimed gemmologist, he brings
    both life-long study and inherited skill to his creative work.
    See more

  • email customercare@shiptonia.co.uk
  • call 03453045080
  • language https://www.shiptonandco.com

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