shoe-store.net

1.1
1.1 Based on 41 reviews

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Average Rating

1.1

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5

41 Reviews

5 Star
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4 Star
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1 Star
98%

All Reviews

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Lesley Hall
Why didn’t I read the reviews first!!!!! Normally I do!! Ordered some highland cow slippers back in

Why didn’t I read the reviews first!!!!! Normally I do!! Ordered some highland cow slippers back in November 2025. After repeated emails requesting a shipping date they finally arrived mid January. Opened the package to find ‘cat’ motif slippers. I’m sorry but I’m not a cat person and I didn’t want these. I’m not prepared to pay to return them and they are flatly refusing to fulfill the refund unless I do. And they won’t send me the slippers I order !!! ( I also thought shoe store uk were in the UK - silly me)!!!!
Stay well clear of this company.

1
Date of experience: Jan 25, 2026
Lesley Hall
Why didn’t I read the reviews…

Why didn’t I read the reviews first!!!!! Normally I do!! Ordered some highland cow slippers back in November 2025. After repeated emails requesting a shipping date they finally arrived mid January. Opened the package to find ‘cat’ motif slippers. I’m sorry but I’m not a cat person and I didn’t want these. I’m not prepared to pay to return them and they are flatly refusing to fulfill the refund unless I do. And they won’t send me the slippers I order !!! ( I also thought shoe store uk were in the UK - silly me)!!!!Stay well clear of this company.

1
Date of experience: Jan 25, 2026
mrs sheila payne
I think I should have looked

I think I should have looked at the reviews before ordering but for some reason sensible me didn't do that I hope I get my shoes but I have a bad feeling that I won't or the will be shoddy but I will always look in future for

1
Date of experience: Jan 18, 2026
Robert
Stay Clear of this Company based in China

Stay clear of this company based in China.A "scam" company.Order never arrived.After months of emails requesting a full refund or the order sent,the order arrived.Not fit for purpose shabby poor quality top and slippers,nothing like the one's in their ad photo's.After more hassle,I finealy accept a 15% refund.This is not English based company.A Chinese company with many others in China opperate from a system known as "theshed".Be Warned!!

1
Date of experience: Jan 06, 2026
Anne Mackenzie
Avoid this Scam company at all costs

Avoid this Scam company at all costs. Their products are unfit for purpose. I bought furry, water/rainproof, non slip boots but my feet got soaked, through the soles, whilst waking on short grass. I object paying for return of faulty goods to receive a refund. They offer 20% off instead but what's the good of keeping unusable items. I regret that I have to give them even 1 star.

1
Date of experience: Dec 20, 2025
EDUARD EIKELAND
If its too good to be true

If its too good to be true, then its not true.This a scam clear and simple - stay away - leave

1
Date of experience: Oct 07, 2025
Ollie Ross
Cheaters...

I ordered a pair of work shoes, 10 size, they sent to me 11 size, I post them back, to receive my refunds, I received the amount I paid for them, but they didn't paid my £6.65 , the amount I paid to sent them back..cheaters...not recommended...

1
Date of experience: Jul 26, 2025
Byron Smith
I didn't even receive a knock off pair…

I didn't even receive a knock off pair of socks. Salutory lesson always read reviews

1
Date of experience: Jun 02, 2025
Naturalizer Shoes BEWARE

I ordered a pair of boots online October 17, 2024. After placing the order I received an email stating as soon as the items shipped I would be notified with a tracking number. I waited. Time went by. I copied my order number and went to their website. Under my order details, in red, it said if you have tried to cancel this order after the order was placed we are sorry it will be processed and you can place a return after you receive it. I thought that was odd as I never requested to cancel the order. I waited a bit longer then I started getting irritated. It is difficult to find an email online for the company, a phone number, yes. But I wanted to send a screenshot of what it showed under my order. Sent my email the 27th, received an automate response saying they would get back to me within 48 hours. Early this morning, the 29th I received a ‘so sorry reply’! The order I placed on the 17th, ran out of stock the 18th. I never received a notification or as far as I can tell , a refund. Again, so sorry and here is 15% off your next purchase. No thank you. I wanted the boots before now not another wait of up to 10 days with the possibility of the order being cancelled and my not being notified. I even checked my junk mail folder! I am beyond annoyed at their lousy customer service! So beware if you order from this well know footwear merchant!! Update: I used ApplePay so I went to my wallet in my iPhone. There it was with the purchase date of 10/27. I called my bank. They reviewed it on their end. Looked like they returned the funds immediately which is great. At least I wasn’t scammed. BUT I was not made aware of the error on their end. So much.for using that puny 15% apology to shop for something g else. FYI: you can find a lot of their footwear on Amazon. Perhaps not with a discount, but as a Prime member you will get your shoes fast!

1
Date of experience: Oct 28, 2024
Charla Baker
Absolute crap scamming company

Don't buy any shoes from this company, you'll regret it if you do ,paid £22 for some sandals, they are absolute garbage ,I threw them straight in the bin ,I couldn't even donate to a charity shop as the material they were made from was lethal & I couldn't have that on my conscience if someone broke their neck in them

1
Date of experience: Jun 15, 2024

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