Review Time
I’ve had a good experience with ShoeDazzle overall. They offer a wide variety of trendy and stylish shoes, bags, and clothing at reasonable prices, especially with the VIP membership. The designs are modern and fashionable, and most of the items I received looked exactly like the pictures.
I have been a customer since 2010, and this has been the most frustrating and disappointing experience I have encountered with this company. I placed an order on December 7 for three pairs of shoes for my daughter. I was aware that it was the holiday season and that delays were possible. However, I did not expect the level of incompetence, lack of accountability, and weeks of being ignored. Their delivery partner could not even locate my package. When I contacted them on December 18, I was directed to reach out to the company. Following up on December 24 yielded the same response—no answers, no tracking updates, no ownership. I began emailing the company and have continued to do so weekly. Each time, I was asked for my name, email, and phone number, despite emailing from the same account and having already provided this information in my first message. This repetitive request raised concerns that my account might be compromised or that my emails were not being acknowledged at all. I also tried to call customer service, despite their claim of 24/7 support, but the call would not connect. It wasn't until January 15 that I finally spoke to someone. I was informed that my items would be resent, but when I asked if shipping would be prioritized due to the extensive delay and lack of communication, I was told no. That response was disheartening. I have spent thousands with this company over nearly 15 years. The refusal to prioritize a replacement shipment after such a failure shows a complete disregard for loyal customers. This experience has severely damaged my trust in the company. I will be sharing this review widely until accountability and a meaningful resolution are taken seriously.
My VIP credits have been taken away; I had six, but now my account shows zero. My years of membership have disappeared, and I still have no credits. I was promised a follow-up email, but it never came. I highly recommend saving your money and avoiding this service.
As a long-time customer, I've never faced such frustration with this company. I ordered shoes for my daughter on December 7, knowing holiday delays were possible. What I didn’t expect was total incompetence and a lack of accountability. Their delivery partner couldn't find my package. After multiple attempts to reach out, I was repeatedly asked for the same information, raising concerns about my account's security. Even after finally speaking to someone, my request for prioritized shipping due to the delays was denied. This disregard for loyal customers has severely shaken my trust in the company, and I will be sharing my experience widely until I see real accountability.
My VIP credits keep disappearing; I had six, and now my account shows zero. My years of membership have also vanished, and I still don't have any credits. I was promised a follow-up email within three days, but nothing came through. I strongly advise against spending your money with this service.
As a VIP member for nearly a decade, I’ve referred many people, and now I deeply regret it. I attempted to make a purchase using my credits, but the total was inconsistent and inflated. Despite a customer service rep confirming a refund for my credits, I only received evidence for three, while all nine were removed from my account. After exhausting all options, I sought legal counsel. If you’ve faced similar issues, don’t let the company get away with it. Advocate for your rights; it’s crucial for consumer protection.
I've been unable to log in for two months to skip a payment. I've tried contacting customer service through various channels, but received no response. I had to lock my credit card to avoid further charges. Initially, everything seemed fine, but the true nature of the company has become evident. Their product quality is also lacking. A definite NO.
If I could give a negative rating, I would. The product quality is poor, and they randomly charge for items not ordered. Communicating with them is nearly impossible, and canceling my account has been a nightmare. I strongly advise against joining!
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In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.See more
