Review Time
If you visit the store today, prepare for an unexpected charge of £1.75 for a salt and pepper roll. I’m not naive, so I asked the manager, who confirmed the price is actually 50p. I returned today and purchased two, only to find the total was £3.50. Once more, I asked the manager, who stated the price was £1.00. The cashier seems to be unaware of the prices. Many customers have likely been caught off guard with their shopping, not realizing the discrepancies. It’s wise to check all your prices while shopping, as you might miss it on a large list.
If you visit the store today, be ready for an unexpected charge of £1.75 for a salt and pepper roll. I’m not naive, so I asked the manager, who confirmed the price is actually 50p. I returned today and bought two, only to find the total was £3.50. Again, I asked the manager, who stated the price was £1.00. The cashier seems unaware of the prices. Many customers have likely been caught off guard with their shopping, not noticing the discrepancies. It’s wise to check all your prices while shopping, as you might miss it on a large list.
I had a rather unpleasant shopping experience. As I entered, the cashier was distracted, playing a game on his phone. I tried to find some extra small condoms but was refused assistance. My shopping list included a loaf of bread, which I found, but when I got home, it had a strange substance on it. I cannot recommend this place.
I was never informed that there was a time limit on my funds despite being a long-time member. I had over £9 left. They also haven’t responded to my letter. With the closure of my local store, I had to find another, and I’m really put off by how they treat their customers.
I stopped shopping at my local store when they began vacuum packing meat. It's only suitable for certain dishes. Tonight, I went in for cold beer, but the fridges were turned off. When I complained, the staff informed me it was a directive from head office to save money. What a scam.
I’ve been using the online ordering service for a while now and am quite satisfied with the overall experience. They typically have delivery slots available within an hour. If you need to speak with customer service, you can reach a representative who seems capable of resolving any issues. That counts for a lot in my opinion.
I just visited a store where I was next to be served after a male customer was having card issues. I had to use the self-checkout, which I dislike. I needed help, but the staff member ignored me and attended to two other customers instead. When I asked for assistance, he responded rudely. I was quite upset, and a male customer verbally abused me. The staff member was unhelpful, and after I finally got served by another employee, he yelled at me not to return. I’ve decided to delete my app and will never shop here again.
My experience with the rewards program has been frustrating. Last week, my rewards card offered 25p off any product, but the staff wouldn’t accept it on a specific item, claiming it wasn't eligible. After contacting customer service and getting no resolution, I was cut off. Even when I confirmed with the manufacturer that it was eligible, the store refused to accept the voucher they provided. It’s a complete joke.
For the second consecutive time, my grocery order with same-day delivery was sent to the wrong address. I have no idea where my groceries went, and the customer service lines were closed during the day. There was a tracking picture of a bike delivering nearby, but no one rang my bell. Now, someone else apparently has my groceries, and I’m left empty-handed.
Claim your business profile now and gain access to all features and respond to customer reviews.
