Review Time
My experience with the online store was really very good. At first, the shipping company had problems delivering my order, but Sezane's customer service was very helpful. After the package was returned to Sezane, they reshipped it and it arrived very quickly. The belt fits perfectly and is exactly as described online.
Superb quality, designs to die for! Add to these the extra speedy delivery - I ordered Thursday 29/1 and I received today 3/2- at a lovely package with a complimentary gift 🎁! This is not the first time I shop Sezane - I actually bought my wedding dress from them- and it is definitely not the last time I will choose them. For all the above reasons 🥰 And I have to add that they guide you excellent with the sizing. If a product runs large or small they will note it and guide you to buy smaller or bigger size than usual accordingly. LOVE SEZANE!
You claim that you have replied and taken action, but that is simply not true. I have sent multiple emails over the past week, and I have received no meaningful response or resolution. Nothing has been done, and my refund is still outstanding.Please do not state that this matter has been handled when it clearly has not. Continuing to ignore my messages while suggesting otherwise is misleading and unacceptable. I have been more than patient, and this situation is now beyond frustrating.I have done everything required on my end. The return was made using your prepaid label, and any issue beyond that point is not my responsibility. At this stage, the lack of action and communication reflects very poorly on your customer service.I expect a proper response and confirmation of next steps immediately. If this continues to be ignored, I will proceed with further escalation.
Superb quality, designs to die for! Add to these the extra speedy delivery - I ordered Thursday 29/1 and I received today 3/2- at a lovely package with a complimentary gift 🎁! This is not the first time I shop Sezane - I actually bought my wedding dress from them- and it is definitely not the last time I will choose them. For all the above reasons 🥰 And I have to add that they guide you excellent with the sizing. If a product runs large or small they will note it and guide you to buy smaller or bigger size than usual accordingly. LOVE SEZANE!
Really disappointing experience with Sézane.I returned my full order using Sézane’s prepaid return label, but my refund has still not been processed. Despite the return being tracked, I’m being told the items were not received after a warehouse investigation.Customer service has been slow and unhelpful, and I’ve been left chasing for weeks for a refund that should have been straightforward. This has been frustrating and time-consuming, and not what I’d expect from a brand like this.
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