shop.silentnight.co.uk

3.9
3.9 Based on 20 reviews

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Average Rating

3.9

/
5

20 Reviews

5 Star
64%
4 Star
5%
3 Star
5%
2 Star
14%
1 Star
14%

All Reviews

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Review Time

Jeremy Ross
Excellent mattress, really comfortable after some adjustment!

Excellent mattress, really comfortable after some adjustment! I added a mattress topper since it was firmer than I expected, but my previous one was 15 years old! 👍 for the service.

4
Date of experience: Dec 06, 2025
StarkJames44
Disappointing appliance performance

Not the best experience with this appliance. The controllers keep malfunctioning. I've requested a replacement at no cost and will wait to see what happens. It's only been 9 months.

2
Date of experience: Dec 02, 2025
Philippa Johnson
Great experience with my mattress purchase

I ordered a mattress from the company and discovered it was £100 cheaper at a local furniture retailer. However, they were going to take up to 21 days for delivery, wouldn’t remove the old mattress, and didn’t specify delivering it to the right room. I later found a discount code for the company, making the price difference only about £10. The extra amount was well worth it for the enhanced service. My mattress arrived in just 2 days, and I was kept informed throughout the delivery process. It was brought directly to the bedroom, unpacked, and placed on the bed, with the old mattress taken away. I also received 2 pillows, a 10.5 tog duvet, and a mattress protector at no extra cost. Plus, the mattress includes a 365-day sleep trial, which isn't something the local store offers. I highly recommend purchasing directly from the company for a superior service. The mattress was delivered rolled for convenience, and we waited over 24 hours before using it, as recommended. It has been incredibly comfortable. We've always chosen the company’s mattresses, but this was our first rolled mattress, Just Bliss from the Just Sleep range, and so far, we have no complaints.

5
Date of experience: Dec 01, 2025
Joyce Parker
Frustrated with website functionality

I'm quite disappointed with how the website functions on my phone. I wanted to see a visual of a specific headboard in a certain color, but clicking on the option doesn't change the image. It's frustrating not being able to see the color online. While ordering swatches is a nice option, it takes time. I’m surprised a company of this size hasn’t addressed such a simple issue. I'll be looking for alternatives for headboards and ottomans.

3
Date of experience: Nov 30, 2025
Andrew Coleman
Third electric blanket disappointment

I purchased my third electric blanket from this brand in 10 years, and the latest one has failed after just a couple of years. It worked fine until last night when it suddenly stopped. I've checked everything and it seems to be a product issue. I'm considering trying other brands due to my lack of luck with this one. I reached out for support, but after an initial response, I received no follow-up and got cut off when I called.

2
Date of experience: Nov 29, 2025
Angela Foster
Disappointing blanket experience

I just removed my King Size electric blanket after two seasons, and it's going in the bin. I'm dreading cold nights this winter. Blankets used to last longer, and you wouldn't feel the wires through the sheets. I can't recommend this product, which has been well maintained. The controller stopped working, and when I swapped it, it only worked for one night before failing again. There seems to be an issue with the wiring.

2
Date of experience: Nov 15, 2025
Aileen B.
Excellent products

Fantastic products. Quick delivery and the delivery personnel were great, taking away the old mattress and bringing in the new one without any hassle.

5
Date of experience: Nov 10, 2025
Aidin Scott
Outstanding service

From the moment I placed the order to the delivery, everything was excellent. Communication was perfect, and the delivery team was incredibly helpful. Well done!

5
Date of experience: Nov 10, 2025
Carlile Lewis
Wonderful experience

A great and comfortable mattress. It arrived on time without any issues. Excellent service overall.

5
Date of experience: Nov 09, 2025
Malachi Butler
Comfortable mattress at a great price

The mattress is very comfortable and offered excellent value. Delivery was timely, and they took away the old mattress without any issues.

5
Date of experience: Nov 09, 2025

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