Review Time
I’ve been with Aramex Shop&Ship for 17+ years and spend tens of thousands of USD annually. For the last two years, the service has collapsed into a pattern that is impossible to ignore:1) Double charging & cash at the doorDrivers repeatedly demand cash even when the shipment shows “paid” online. I’ve provided proof many times; refunds haven’t materialized.2) Destruction of entire shipmentsIf one item is flagged “unacceptable,” they destroy the whole shipment instead of splitting it — while refusing to send photos so I can remove or replace the problem item.3) Pricing & packing practicesFees have surged. Small items arrive in oversized boxes, inflating volumetric weight and costs.4) Chronic delays & misdeliveryWeeks between arrival at their US/UK/Italy addresses and outbound flights. Then further delays in Dubai, plus wrong deliveries.5) IT failures that block payment — then blame the customerAutopay stops working; account access fails; dashboard shows no data; yet couriers still demand cash.6) “Premium” in name onlyFor my spend, I’d expect priority handling, meaningful discounts, and a direct escalation path. Instead, I’ve been passed from agent to agent with no senior management call despite months of requests.Important for UAE customers: • Customs duty: Since 1 March 2023, courier shipments valued under AED 970 are exempt from customs duty. Charging duty on those shipments is not compliant with current UAE rules. • VAT (5%): Still applies to all shipments, but must be transparent and correctly calculated — not buried in “fees.”What I expect from Aramex/S&S now: • A complete audit from Jan 2023 to present of: • duty charged under AED 970 (to be refunded), • cash collected at delivery when online payment had already posted (to be refunded), • destroyed shipments without itemization/photos (to be compensated). • Proper, itemized monthly statements. • A senior management call and operational fixes so I no longer need to micromanage a service I pay heavily for.After 2 years of this, I’m actively testing alternatives. I’d love to keep a 17-year relationship, but only if trust — and basic compliance — are restored.
Don’t try to use this service from aramexThey don reply to you until oboe moth pass then they will say it’s destroyed by the agreement especially in UkI have all the approved documents and picture their signature on it but they will say it’s destroyed You wast your money for them
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