Review Time
Most horrific experience in a long time. Purchased several vases 3 months ago and nothing ever arrived. I chased many times and was given a lot of waffle about shipments getting lost 3 times but not once did I get any proof of shipment, tracking etc. I don’t believe a word they say, it’s dishonest, misleading and disappointing. Still waiting for a refund 3 months on!!! And i am the one chasing AGAIN…
I have previous bought items probably 2 or 3, and had absolutely no issues and they were beautiful..This time same as the other reviews nothing came i emailed always got a polite reply ,even after asking time and time again no dispatch email and no tracking number ,eventually I got a refund but it took a lot...Such a shame... cant remember exactly date it was late summer im sure..
My wife have ordered a vase and flowers in March. She received the flowers but the vase was never delivered. She kept on asking either for refund of the vase or for the full delivery. (order #52008)Customer service had several mails from her and said they would get this fixed but never did. Since I am the one who found the nice design online, I also sent mails to customer service on 4th of November, and 10th of November. Last mail received by "Emily" on 10th said "I will get this dispatched" but since then NOTHING again.Silhouette Vase may offer nice design, they are harrassing customers with their CRM , but they are not reliable for customer service. My only advice : ESCAPE and DO NOT Buy from them.
My vase is beautiful. There are cheaper knock-offs out there, but a lot of the reviews for those weren't good. I found Silhouette's to be great for quality of product, packaging, and overall experience. I will order more vases later. I wish I could submit a photo to show how lovely my vase look.
Similar experience to the other negative ones here. I order my items in January, it's now July and I still haven't received them. I have emailed them multiple times asking for a refund and nothing, to the point where they have now stopped replying. They have also removed my negative comments on Instagram to maintain a positive look to the outside world. I am reporting them to Trading Standards!
As promised, I am updating my last review! I have just received my order of 3 for 2 vases and pampas grass, and they are lovely! All well packed and just as advertised! Yes it was a wait and yes I was more than concerned I had been scammed - but no! This is a genuine review, with a genuine love of the goods and Emily is a genuine person! She kept in touch with me the whole way through saying she was experiencing difficulties but assuring me the order and delivery was ongoing - and it was! The only issue I have now is which vase to put where? They are striking in their simplicity! So, if you encounter any issues or delays, bear with it - it's worth it! EDINBURGH
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