silhouettevases.com

4.3
4.3 Based on 248 reviews

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Average Rating

4.3

/
5

248 Reviews

5 Star
81%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
16%

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Jonathan C.
Great experience from start to end

Ordered online, despite the delivery taking longer than anticipated (not due to seller, but manufacturer), I was kept fully informed through the process and had regular check points to ensure all was in hand. Received the items which were a fab addition to a newly decorated bedroom. The candle holder and vase with pampas grass is a real statement on shelving. Would order from them again, really happy with overall experience.

5
Date of experience: Feb 19, 2024
Karrie Smith
I had ordered a vase from silhouette…

I had ordered a vase from silhouette vases but it seemed to have been delayed because of a slight issue, But i sent a quick email and everything was resolved very fast, absolutely love my vase! Service is also amazing! Thank you so much xxx

5
Date of experience: Jan 23, 2024
Donna
Customer service makes the difference

It took various weeks for the vases to arrive (it was Christmas time to be honest), but during the whole period the team answered all my emails and tried their best, always keeping in touch. They just arrived and they are GORGEOUS! I am so happy 😍 great customer service and great items 🥰 thank you

5
Date of experience: Jan 22, 2024
Aaron Lewis
what a beautiful vase!

what a beautiful vase!! and for a nice price.unfortunately the shipping was a bit delayed, but the vase was worth the wait.I recommend this beautiful eye-catcher to everyone. We have it on display in our bedroom.

5
Date of experience: Jan 18, 2024
Kirstin Price
This is an absolute scam

This is an absolute scam. I ordered in January, still have not received anything nor money return. They just keep writing back stupid emails, but never send anything. Stay away!

1
Date of experience: Jan 17, 2024
Karolyn Brown
Product is exactly as described and so…

Product is exactly as described and so cute!, like a couple of people there was a delay over the christmas period but they were incredibly helpful and apologetic and followed up with me to ensure my order arrived. 100% for customer service and a great product too.

5
Date of experience: Jan 10, 2024
I bought a vase a couple years ago and…

I bought a vase a couple years ago and have enjoyed it and wanted to add a second to my mantle recently. Placed an order and received an email about a week later apologizing that the order hadn’t shipped and that it would get resolved. Unfortunately the order still didn’t get shipped and at that point Emily, the founder of the company personally got involved to make sure I got my order. Love the product and the way Emily cares about her company.

5
Date of experience: Jan 02, 2024
Mort
there were some delays with my order…

there were some delays with my order due to christmas time and shipping but the company was very responsive and supportive. my vases arrived in perfect condition they are exactly what i was expecting! will definitely be repurchasing from them in the future

5
Date of experience: Dec 31, 2023
Sutton Reed
IT’S SCAM

IT’S SCAM! Never buy from them!I ordered a vase & pampas and they never arrived. So I asked for the refund that never arrived neither!!! A fraud.

1
Date of experience: Dec 27, 2023
Helena Harris
Very kind staff

Very kind staff, they had a problem with the shipping and wrote to me every day to find out the update!

5
Date of experience: Dec 22, 2023

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