Review Time
Ordered online, despite the delivery taking longer than anticipated (not due to seller, but manufacturer), I was kept fully informed through the process and had regular check points to ensure all was in hand. Received the items which were a fab addition to a newly decorated bedroom. The candle holder and vase with pampas grass is a real statement on shelving. Would order from them again, really happy with overall experience.
I had ordered a vase from silhouette vases but it seemed to have been delayed because of a slight issue, But i sent a quick email and everything was resolved very fast, absolutely love my vase! Service is also amazing! Thank you so much xxx
It took various weeks for the vases to arrive (it was Christmas time to be honest), but during the whole period the team answered all my emails and tried their best, always keeping in touch. They just arrived and they are GORGEOUS! I am so happy 😍 great customer service and great items 🥰 thank you
Product is exactly as described and so cute!, like a couple of people there was a delay over the christmas period but they were incredibly helpful and apologetic and followed up with me to ensure my order arrived. 100% for customer service and a great product too.
I bought a vase a couple years ago and have enjoyed it and wanted to add a second to my mantle recently. Placed an order and received an email about a week later apologizing that the order hadn’t shipped and that it would get resolved. Unfortunately the order still didn’t get shipped and at that point Emily, the founder of the company personally got involved to make sure I got my order. Love the product and the way Emily cares about her company.
there were some delays with my order due to christmas time and shipping but the company was very responsive and supportive. my vases arrived in perfect condition they are exactly what i was expecting! will definitely be repurchasing from them in the future
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