silklaundry.com.au

2.6
2.6 Based on 5 reviews

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Average Rating

2.6

/
5

5 Reviews

5 Star
33%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
67%

All Reviews

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OptionnMC
Disappointing Online Shopping Experience

My experience with online shopping has been quite frustrating. I placed several orders for the same dress, but all were subsequently cancelled due to 'no stock', even though the item remained available for purchase on the website. This points to a significant problem with inventory management and a failure to maintain real-time stock updates. What was most troubling was that refunds were issued without any prior notice or approval. I was never contacted to confirm if I wanted to choose an alternative, wait for more information, or cancel the order. The decision was made without my input. Although the staff were polite in their responses, the entire process lacked consideration for the customer's time, intentions, and purchasing choices. Allowing customers to repeatedly order out-of-stock items and then cancelling them without any discussion is not an acceptable online shopping experience—especially at this price range. I would strongly advise other customers to be mindful of these system and service issues before making online purchases.

1
Date of experience: Dec 12, 2025
Ebony
My disappointing online shopping experience...

My experience with online shopping was quite disappointing. I placed several orders for the same dress, all of which were later canceled due to 'no stock,' even though the item remained available for purchase on the website. This suggests serious issues with inventory management and a lack of real-time stock updates. What I found most frustrating was that refunds were issued without any prior communication or consent. I was never contacted to confirm if I wanted to proceed with an alternative, wait for clarification, or cancel the order. Decisions were made on my behalf without discussion. While the staff were polite, the overall process showed a lack of respect for my time and purchasing choices. Allowing customers to repeatedly order unavailable items and then canceling them without discussion is not acceptable—especially given the price point. I strongly advise others to be cautious of these service issues before ordering online.

1
Date of experience: Dec 12, 2025
Percival P.
Exquisite silk shirts of remarkable quality!

Exquisite silk shirts crafted with remarkable quality, available in a range of colors. They are both classic and elegant, featuring artistic designs inspired by nature. I own six long-sleeve shirts and five short-sleeve ones. I love wearing them, and they are easy to maintain. I am very fond of this brand, and I believe these shirts will last a lifetime due to their timeless colors and designs.

5
Date of experience: Sep 10, 2025
Ana Adams
One of the most frustrating shopping experiences...

One of the most frustrating shopping experiences I've ever encountered. The marketing was poor, and the customer care service was unhelpful.

1
Date of experience: Oct 11, 2024
Overrated and disappointing brand experience

An overrated and disappointing brand. The prices are high, and the dress easily pills even with careful wear. My wife was left very dissatisfied. The brand claims to celebrate and embrace all women (except, apparently, those from certain backgrounds), while promoting exclusivity. Additionally, getting a response from customer service for a simple inquiry is nearly impossible.

1
Date of experience: Jan 04, 2024
Elizabeth Sanders
The finest silk available!

The finest silk available! If I didn’t live in a location with high duties on each order, I would buy all my clothes here. A beautiful and ethical brand. ❤️

5
Date of experience: Jan 04, 2021

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