Review Time
SimpleTexting’s customer support team is consistently efficient, responsive, and incredibly helpful. I truly appreciate their thoughtful recommendations and quick turnaround time whenever I reach out. It makes such a difference knowing I can count on them.
Our experience with Simple Texting has been rather complicated. Our Account Executive helped us with our account setup within an emergency services industry, approving our communication plans.
After many months of use, we were informed that we needed to make changes to be compliant.
We immediately began working with Simple Texting to make necessary changes, but abruptly and without notice they shut off all outbound client communications, which has devastated our customers.
after countless attempts to communicate with our account rep by phone, voicemails, emails, and (ironically) text, we receive no response.
We have spent countless hours with support attempting to resolve this issue, but they are entirely unwilling to help provide a solution in a reasonable timeframe. The company will not take ownership of their poor advice and set up, and now we are scrambling in attempts to provide a solution for our customers. After repeated requests, the company is unwilling to escalate our issue to a manager, and the experience has been extremely frustrating.
For a service that cost us over $10,000 a year, you would expect a reasonable amount of service, especially where their own company set us up for failure in the beginning.
The whole situation is unfortunate, and has left a terrible taste in our mouth for Simple Texting.
I am extremely pleased with the service, which was prompt and effective. The representative was very friendly and provided clear explanations. The entire process was straightforward and seamless. I truly appreciated my experience, and if I require assistance in the future, I will gladly reach out to them again. I really appreciate their platform.
I am extremely pleased with the service, which was both quick and effective. The representative was very friendly and explained everything clearly. The entire process was straightforward and seamless. I truly enjoyed my experience, and if I require assistance again, I will definitely reach out to them. I appreciate their platform.
Fantastic support! The service is extremely user-friendly. I faced similar challenges as many others when messaging all my customers, and I didn't realize how difficult it was without this service! Fortunately, that issue was resolved! The team is incredible and the experience was wonderful! It's essential for any business owner!
This has been the most unprofessional experience I've encountered in a long time. Last week, we realized we had a large number of clients that needed to be contacted. I found this service online. The setup was anything but easy, apart from them taking my payment. At signup, it was not disclosed that having a business website was a mandatory requirement for approval or continued use. We were misled to believe our business was eligible. It took four days for our account to be denied, during which time the subscription fee was charged. This delay, along with the lack of upfront disclosure regarding eligibility, resulted in us being billed for a service that was never provided. We expect a full refund due to these undisclosed requirements.
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