Review Time
I was nervous after making my order due to couple of the bad reviews on here, but I have received my beautiful fireplace! The original delivery date was changed to a further week so waited 2 weeks for delivery instead of 1 but not a problem it’s to be excepted with big deliveries. Delivery men were polite, bought it in and stayed to make sure it works. No complaints from me absolutely love it! Thank you simply home!
Ordered the crushed glass fire place for my mum and I have to say … wow ! Quality is 10/10 but more to the point , customer service was 10/10 as well when I called asking about another order I made . Overall this is the only place where I’ve ordered crushed glass furniture that I’ve never had any problems. Thank you . Looking forward to receiving our dressing table ! Perfect .
I got a diamond crushed drawer from them few months ago & pulled one of the drawers out in a silly way which caused the runner to break. Contacted them to see if a new runner can be sent out & they sent it straight away, not just one but 2 for both sides. Amazing after sales care.
I ordered a mirror from this company and was then contacted stating it was out of stock. I agreed to an alternative and we set a delivery date. The delivery was cancelled last minute by the company. They then gave me 5 additional dates when they assured me it would be delivered. The last date I was given was 27/5/23 where I was assured my senior management that my mirror will be with me that day and is worth the wait. On the day I heard nothing. I emailed the company and shortly afterwards received a call from someone claiming to be the delivery driver. They told me that the mirror is broken, they are very experienced in these types of damages and can hear that it is damaged so therefore there is no point delivering a faulty product. I have then emailed the company multiple times since (including the key word urgent) and have received no response. They have however found the time to update their Facebook page. As far as I’m concerned this is fraud. They accepted my money and appear to have had no intention to deliver my mirror. I have requested a full refund several times and have had no response. Avoid this company!Update after the reply from Simply Home. At the time I posted this review I had not received a refund despite several requests for a refund. I then opened a case through my payment card and that is why I was refunded. I also at no point saw or received the item as you’ve stated so I have no idea if it was damaged as it was NEVER in my possession.
Highly rate this company love my sideboard looks stunning and classy ! And the delivery driver Alan & Imani were excellent nothing was too much trouble ! So helpful And courteous! Will definitely use this company again couldn’t fault them ! Wendy Lewis
I’d give 10 stars if I could.. what exceptional and superb service from the delivery drivers Michael and Omar! They were so professional from the word go and nothing was too much trouble. They loaded the cabinet into the house, took it out the packaging to make sure there was no damage and even took the rubbish away for us! You don’t usually come across nice chaps like these two but they were a credit to your business! The cabinet itself is absolutely beautiful and looks stunning in our living room leaving such a statement! Thanks so much again guys! Rosemary and Jim from Worksop x
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