Review Time
Dreadful after sales. Item was delivered but the delivery driver took the box which contained the screws to actually put together the table, and one of the mirrored legs were cracked and broken. Contacted the company within an hour or two of delivery, when I moved the items that the delivery driver had unboxed. Was told item was not broken on arrival and photos had Been taken, presumably taken showing the cracked side facing down, and that the screws would be delivered. Chased and chased for delivery of screws, no screw surfaces. I now have a broken table in pieces as nothing to assemble it and a cracked mirrored leg. Customer services seem to ignore my emails. Promised replacement screws two weeks ago, still nothing. I’m making a money claim tomorrow with the court for a refund since I’m being ignored by the company. Buyer beware!!!*** note that the seller has responded to this comment and seems to imply they replaced the item. They didn’t. They refused. The sent screws to put the broken table together. Very different. So just want to ensure transparency
Bought a marble table and was assured it would be delivered in a week. Long and short is, this turned into 3 months with SimplyHome feeding me lies upon lies as to why there was a delay. When I asked for a refund I would be told delivery would be in the next 7 days. Lo and behold, the tqble would not be delivered. It took me threatening to request a charge back from my bank to finally have the table delivered. Absolutely awful. I would hqve preferred an honest approach.
I ordered an Olivia Retangular wall mirror Order # 1528 back in April 2023. After renovations my mrrior was wall mounted ready for Christmas.I love it, but unfortunately it looks like 3 jewels are missing I've attached pictures ( if I can to this review) to which I have duly submitted to Simply Home uk back in December.I have had email contact with a lady called Charmaine who last made contact on 2 January with the reply. She checked with the Team (and they obviously don't want to know), saying 'the mirror is designed to have holes'. It is definitely faulty as every family member mentioned it at Christmas!!It is important to note, I'm not asking for a new mirror but purely asking can you provide me with 3 jewels to place in the round faulty holes provided. I have even asked where I can source these jewels and am happy to pay, but to no available.To date, she has not responded. This is my first time ordering on line and I definitely would never do it again I'm so so disappointed.
I purchased a crushed diamond tv unit, I am sooo glad I went ahead with the purchase, what a beautiful addition to my living room. The pictures on there website does not do it justice, absolutely stunning, I would recommend this company to family and friends they are very cost effective and a helpful company so thank you Simply home I will be purchasing with them again ❤️😍😍
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