Review Time
First experience with this company, placed an order towards the end of April. Was given a delivery date, as this appointment got closer the date got pushed back and I recieved a second delivery date, Then as this got closer, I received a message to say there had been issues with the production of the mirror and it would again be pushed back slightly but would be worth the wait... bearing in mind there is no way to contact simply home other than email we decided to wait. Delivery day finally came 29/06/23 (2 months after the order was placed) , started unwrapping the mirror only to find black marks all underneath the glass. Only unwrapped half the mirror before deciding we would send it back. Sent a quick email to simply home asking for collection and a refund, they replied almost immediately asking if we would like to keep it and have a partial refund, or they could send a replacement? We obviously did not want this, and again asked if they could arrange collection and send a refund. We have had every email ignored since. They won't collect, and won't refund.I wouldn't recommend this company to anyone.Edited on 22nd September 2023, The company finally collected the mirror 8 weeks after delivery, I was told a refund would be given. 2 weeks after collection I had to email in as no refund had been received at that point I was sent a refund receipt this was the 7th September, despite having received the refund receipt no money has been returned to my account, they have had my money now for almost 5 months, if I email in enquiring about the refund I just get a silly response telling me to wait a reasonable amount of time for the refund, reasonable, I think 5 months of them keeping my money is not reasonable at all.
This company is amazing they have the most awesome and spectacular items.They are so understandable and very good communications The workers are so polite and lovely and place your items where you want them to go Definitely purchase from here again and others should to recommend to everyone
Good communication from this company regarding delivery of my bedroom furniture, I ordered two chest of drawers and a dressing table, all delivered on time and perfect! The furniture is delivered assembled, just had to put crystal handles on, glad to say Craig & Mark carried up this heavy load and put furniture where i wanted in my room, great guys! I am absolutley delighted with it all, thank you so much!
Connor and Mason were really lovely and professional, called me about an hour before delivery to let me know what time they'd get to my house. Unpacked the item to make sure it wasn't damaged as well before they left. No complaints, thank you very much :)
Only just this minute been delivered so excited to unwrap it though but delivery was super fast and connor and the other delivery driver were so lovely professional polite and helpful thank you so much will defo buy again from you guys highly recommend
Brilliant team of Connor and Mason. They deliver the item on time and I received phone call from them 30 minutes before arrival. The gorgeous dressing table was repacked and checked. The item is in immaculate condition for a very handsome price. I cannot be happier with the delivery and the item. Thank you :) a++++ service and item.
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