Review Time
I paid for an e sim because i’m in the netherlands dor just a month. And apparently i went outside my plan. The e-sim was 11 euros which is really good. But the fact that they “block” my sim when i’m already 100 euros over is a bit shit. So i bought some more mb’s for internet and it happend again. NOT 100 EUROS BUT 250 EUROS. So now an 11 euro plan turns into 361 euros. Great.
Beware: there is no way to tell Simyo to disable your data service when your data runs out. Why does this matter? Because they immediately charge you 0,15 EUR / MB. That’s about 40 EUR for a 5 minute YouTube video. Yes, they send notifications, but if like me you don’t monitor your text messages and email by the minute, you may find yourself with a huge bill. It’s an exploitative and unethical business model and I’d be shocked if it’s not illegal. Their support chat can take half a day to get back to you and let you know they’re not going to help you. The design of the app is confusing and looks like a German website from 2005, and seems like it was developed by 2 low-skill programmers. If you’re reading this and you’ve experienced anything similar with Simyo, please chime in with your experience and report them to the ACM (Autoriteit Consument & Markt) if you think it’s justified. These people are getting rich off by extracting cash from people in NL who probably live day to day or paycheck to paycheck.EDIT: I cannot reply to Simyo's response to my original message, so I'm including this addition. I've been in touch with your support team and have spoken to probably 15 or so different members and have asked specifically about disabling my data once I runs out, rather than charging 0,15 EUR / MB, and A) either none of them were aware of it, which would be another failure of yours, B) they all lied and pretended they did not know about it, or C) you are lying in your response.Where EXACTLY in Mijn Simyo can I find this feature, if indeed it exists? It's not under Settings/Instelingen in the iOS app, and on the website, the page for Dataplafond on the website (can't include a link due to restrictions on trustpilot) says "MISTAKE: This page does not exist (anymore) Do you want to go somewhere else?"
I ordered a prepaid eSim to download it looks like I need to call customer service to get an activation code, no body answers, and once they answered and told me we are going to call you back but still I'm waiting for their call, terible application as too.
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