Review Time
HORRIBLE. PLEASE NEVER CONSIDER USING SIMYO. they're fully a scammer company and will come back and charge u for invoices even after cancelling the subscription, completely removing the sim and wiping it from your phone, and personally emailing them to terminate the number. nothing works. they'll still come back demanding 50 euros for an invoice you "never paid" even though your bank transfers clearly show you making this very transaction back in MARCH when they asked you for another 50 euros. their customer support is horrible. i tell them they're making a mistake, they AGREE that they did (on multiple occasions) yet still persist with having you pay an invoice YOU HAVE ALREADY PAID. genuinely horrible horrible HORRIBLE company and i pray they meet a fate as honourable as they are when they scam you out of a hundred euros.
I switched to Simyo to save money with a SIM-only plan, but it turned out to be the opposite. In my first month, my bill came out absurdly high because they said I had exceeded my data limit — and charged me over €100 in extra MB, at a price that honestly makes no sense. After I complained, they gave me a “discount,” but it still felt like I was being overcharged for something that should have been better communicated or controlled.I tried to cancel within the first month, but they told me I had to contact Belsimpel (where I got the contract) instead of helping me directly. It felt like they just passed the problem on.A few months later, now, October I had no Wi-Fi at home, and suddenly my usage showed 20GB of videocalls in one day — which I find very hard to believe. I accepted I might have used more, but the costs were insanely high again, and not only for that month. Somehow, the next month (November) already showed another €100+ before it even started.The costs are unpredictable, their pricing is not transparent, and the customer service gives you generic answers instead of real solutions. I deeply regret switching to Simyo. I would not recommend it to anyone who wants a clear and fair phone plan.
Getting a good sim only deal was fine. Unfortunately due to personal reasons I wanted to cancel the subscription within the 14 days that it is allowed. However when I wanted to do so I couldn't keep my number. Since a lot is coupled to my phone number I am staying. But it feels like a bad service to me. Probably if I didn't have this issue I would be more then happy.
I’m a very new client. I already have one positive and one negative experience and I’m writing this review to warn anyone considering eSIM. I wanted to transfer my old number from Odido to Simyo and switch to eSIM. Since I’m abroad at the moment I got in touch with Simyo via WhatsApp. I got a reply pretty fast and I was told everything about the procedure and basically assured that it’s totally possible. So I started the process. My number was transferred after few days but I was not able to install the eSIM. I contacted Simyo again via WhatsApp providing the screenshot of the errors I’m getting. And now the fun part…(not funny for me though): even though my iPhone supports eSIM I can not use it because my model number is not matching the approved model numbers! Only model numbers with last characters DN, ND, ZD, or NL are approved. So if you have a iPhone purchased anywhere else than NL region you are out of luck installing the eSIM. This is purely Simyo’s decision not iPhone limitation. And fair enough, if that’s how they want to do their business, so be it. But I was not informed about it or never suspected that this kind of limitation even can exist. No one in the chat mentioned it. And guess what? If I knew in advance, I wouldn’t transfer my number. Now, I have no access to my Dutch number, no eSIM, and no possibility to revert the process. I was offered physical SIM as an option. But since I’m abroad it won’t reach me easily, I have to use my friend’s address in NL to forward me the card. So all of you travelling and living abroad, check your iPhone’s model number before purchasing eSIM. You might be out of luck! I’m giving 2 stars in this review because the customer service was easy to reach. The story will be continued after my SIM (physical SIM!) arrives.
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