Review Time
Okay provider otherwise, but in my opinion it's predatory to charge for a data limit. Do not trust them to keep your best interests in mind. My wife turned off her data as soon as she got a notification that she was over her bundle, and now she's paying a significant portion of the monthly cost for the measly 56 megabyte of data that she went over. If you don't want it to happen, you have to pay them an extra charge monthly. I'm sure that technically, this doesn't cost them anything. Seems like a bit of a protection racket.
very unprofessional customer service, I've ordered an iphone via their subscription and paid half of it directly. The order was rejected (while they have already taken the money) and the customer service was not able to give me any reason behind that, nor fixing the problem.
I went just one minute over my call allowance and immediately received a bill of nearly €40—with no prior warning that my minutes were running out. I only discovered it the next day. Absolutely outrageous!I contacted the company, expecting some understanding or goodwill, but they refuse to issue a refund. This is completely unacceptable.Do not subscribe to this service. They charge hidden fees and show zero customer care.I request a refund for this criminal charge.
I've been Simyo customer for about 10 years. Quality is very good, user experience has been steadily improving as well. Prices are great too.The only downside is the rather complicated system of accounts and contracts. I just ordered a new number, for my daughter. She just needs a number for now, no mobile internet and almost no calling. I ordered prepaid. While ordering, Simyo told me we can get 10 euros each if we make up a family. We do, so I tried. Nope, it turns out you can only get family account if you order Sim Only, not Prepaid. Not only can I not get that 10 euro discount for each of us (but they did promise 5 euros off the first invoices, let's check), but I cannot manage her contract either. I hope I didn't misunderstand them. But if I did, it only proves my point ))
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