Review Time
The scenic river cruise exceeded all expectations. The staff was exceptionally professional and friendly. The cabins were spotless, and the food was far superior to what I've had on ocean cruises. Anyone who finds fault must be incredibly hard to please!
My first riverboat cruise was far from enjoyable and will likely be my last. I booked a romantic journey from one city to another, but the ship was in a deplorable state. It clearly needed extensive maintenance and a complete update of its furnishings, many of which were damaged or worn out. As someone who has experienced numerous high-quality trips, this cruise fell short in cleanliness and service from some staff members and the cruise manager. This was marketed as a luxury experience, yet it did not meet those expectations. 1. My room was inadequately cleaned.
2. The duvet cover had visible stains, including blood, and required replacement. The second cover also had stains, and the third was torn. I received another stained cover halfway through the trip.
3. The bed's skirting was damaged and hanging off.
4. Light switches were marked with stains.
5. My balcony was littered with long white hair clumps, though I have dark hair.
6. Some coat hangers were broken.
7. Many lounge seats were torn and covered in crumbs from previous guests.
8. The lounge floor was dirty with leftover food, never cleaned during the cruise.
9. Tables in the lounge were not wiped down regularly and were stained.
10. I received stained linen napkins multiple times.
11. The safety video was pixelated and unviewable; the cruise director dismissed my concern.
12. Stair railings to the dining area were not cleaned, covered in stains.
13. The Captain's Table dinner felt noisy and uncomfortable, lacking the usual special ambiance.
14. Tours often took place in towns that were closed, preventing visits to museums or shopping, despite the company being aware of these closures.
15. The butler service was lackluster, failing to meet simple requests. The ship showed considerable wear and is in dire need of renovation. I expected a luxury experience, but this one was disappointing. I reached out to a senior representative with my concerns and provided photographic evidence, only to receive a $500 voucher for future cruises as compensation. I have decided not to travel with this company again.
This was my first river cruise, and sadly, it will also be my last. I booked a trip from Amsterdam to Basel, and the ship was in dire need of cleaning and maintenance. The overall experience fell short of the promised luxury. My room was not properly cleaned, and I encountered stained linens and damaged furnishings. The service was inconsistent, and the cruise manager was not helpful. I feel misled by the promise of a 5-star experience, which was not delivered. I raised my concerns with the company, but their response was unsatisfactory, offering only a small voucher for future travel. I will not be sailing with them again.
We just completed a river trip on the Danube, and it was a first-class experience. Everything went smoothly, from the water levels to the weather. Our previous cruise with the company had some issues, but this one was exceptional. The additional cost was worth it for the quality of service and experience we received.
Our family trip to Antarctica was incredibly costly, and while the boat and staff were commendable, the company itself left much to be desired. We faced issues such as the last-minute cancellation of a promised submarine experience, inadequate customer service, and poor flight arrangements. The emergency line was unhelpful during a critical situation, leading to a stressful end to our expensive holiday. Despite enjoying the cruise itself, I cannot recommend the company for future travels.
This cruise line does not match its marketing claims. My experience was far from satisfactory. The company seems more focused on pleasing travel agents than their passengers. There were serious issues with passenger treatment and behavior on board, and the excursions were poorly managed. Maintenance issues with the ship compounded the problems. The response from corporate was dismissive, and negative feedback seemed to be ignored. I cannot recommend this cruise line.
This company is highly deceptive. The real-life experience is nothing like what is advertised. They prioritize travel agents over actual guests and fail to deliver on promised features. Maintenance issues plagued our trip, and customer service was lacking. I strongly advise against booking with this cruise line; there are much better options available.
The cruise had some positives, like a comfortable ship and good service from staff, but overall, it was poorly managed. Our travel logistics were frustrating, and the meals provided were unsatisfactory. Despite the cruise director's efforts, the decisions made by the company did not prioritize guest comfort. After spending a significant amount of money, I found this experience disappointing and would not recommend it.
After a lengthy wait following my job interview, I received a disappointing message stating I was less experienced. This was disheartening, especially considering my commendable record. I expected more transparency and respect in the hiring process.
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Scenic tours delivers all-inclusive river and ocean luxury cruises + 5 star tours across the world. Discover our amazing experiences spanning worldwide destinations such as Europe, Africa & more. We offer all-inclusive luxury with our tours and cruises...
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