Review Time
I've been trying to contact them to return a pair of skates that I ordered, I've called, emailed, used their chat feature and nothing. No One returns a response. When you call, your call is forwarded to a cell phone and when that person answers, he somehow can't hear you. I tried several different phones just to make sure it wasn't on my end. I agree with the below comment, wish I had did my research before purchasing from them. Terrible customer service.
Terrible business with no return policy(check their website). Would not return calls or emails for a return of skate shoes. Extremely unprofessional and will never purchase anything from them again. Shocked they're able to remain in business.
I ordered a hoodie for the daughter for Xmas on 12/18/23. They emailed the next day saying what I ordered was out of stock. So I said just send something same brand. Here we are on 1/4/24 and my daughter asked where her hoodie was. Is this the type of business you want to order from. Almost 1 mos no communication nothing. They do not care about you. Go elsewhere where you’re appreciated and the communication is effective. Instead they screwed me and my daughter for Christmas and not even a hey I’m sorry we screwed up.
Our experience was great, as locals we went to the shop, but we also understood they are primarily an online retailer so we didn't expect them to have a store front, we fully expected it to be what just about any primary online dealer would look like.We looked around and the owner asked if we needed help and told him what we were looking for and he was able to quickly pick out skates for us to try on and helped with sizing. The selection was great, they had everything we were looking for and we got my wife the top of the line Moxi skates in her desired color and I got some aggressive skates. He helped us make decisions on what to get for accessories for them to match what we were doing on skates.We were pleased overall with everything, the prices were great, selection was huge, and the owner is willing to share his vast experience in helpi6you select a skate. If you're a local, it's a great place to go if you want a straight up experience without the frills of some uppity store with a limited selection. Finally, if you're a skateboarder, the wall of decks number in what I believe is the thousands to select from. You can't go wrong here either in person or online.
Wish I did some research before ordering from them. On their website they look very legit as they appeared to have a huge inventory. I didn't suspect anything at all. Before the skates even got to me, I did more research on the sizing and model and realized it won't fit me, so I emailed them to give them a heads up that I wanted to do a return. I had no response from email, no response from their website chat, and they won't answer their phones. It wasn't until 5 days after my initial attempt to contact that they finally responded. Long story short, it has been a complete nightmare dealing with them. When they finally respond, they're unprofessional. It has been almost 20 days since my initial purchase and I still haven't gotten things resolved yet. I don't know how they can remain in business.
Awful company and customer service. Ordered shoes and they were completely destroyed. The box was crushed and soaking wet. The shoes were covered in ants from being exposed to the elements. I know usps is partially to blame but the way Skatesusa handled it was terrible refusing to do nothing and TYPING IN ALL CAPS. Accusing me of scamming them when I sent pics. No problem though took it up with my credit card company and won. Never ordering again from Skatesusa I advise you not too as well.
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People look for comfort in all the products they use. For skate-board lovers - Easy to shop online in USA, we provide skates, scooters & skateboard accessories.
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