Review Time
It has been 14 days since I requested my withdrawal of $15,342 from the company. I have completed the verification process, submitted all required documents, and even provided extra evidence — yet I am still without my payout, a timeline, or any clarity. Each time I reach out to the support team, I get the same generic response: “Your case is being reviewed, please be patient.” Two weeks of receiving the same message. No updates.
No escalation.
No transparency.
No progress. I am left uncertain whether they are processing my winnings or attempting to categorize this as a refund, which is very concerning. The stress and frustration I am experiencing are overwhelming. I played fairly, I won legitimately — yet I remain in limbo without meaningful communication. It feels profoundly unethical and disheartening to be treated this way after fully cooperating and providing all requested documentation. Meanwhile, honest players like myself feel powerless and overlooked. I have never encountered anything like this before. I genuinely pity those who place their trust in this platform without checking reviews first. Please — exercise caution. Read the experiences of others before making a deposit here. I wouldn’t want anyone else to endure what I am facing. I still hope the company does the right thing and pays what is owed to me, but 14 days without a clear answer is concerning. I will update this review if I ever receive my winnings.
As mentioned in my earlier feedback, I've been struggling to verify my account with the company for several days, and there's been no progress. I submitted all the requested documents — debit card, identification, bank proof, and a selfie with my ID — yet I'm still left without clarity or updates. Whenever I reach out, I receive the same automated reply: "We are still investigating." There’s no explanation, no reasons provided, and certainly no evidence of any real progress — just continuous delays. This situation is mentally draining. I feel as if I'm shouting into the void. It’s disheartening dealing with a system meant to support players but instead leaves us feeling trapped and powerless. It resembles a mafia-like operation — documents approved, only to be met with more requests and further stalling. Meanwhile, my winnings remain unreachable. If you appreciate transparency, reliability, and timely payouts, I advise caution.
I wouldn’t wish this ordeal on anyone. I sincerely hope the company resolves my case soon, but currently, this has been the worst experience I've encountered with any gaming platform. Following the last response to my review, I was directed to email the support team. I've sent over ten emails, and it has been more than 26 hours without any update. Please see the details below. Dear Support Team, I am writing to follow up on my account verification and withdrawal request. As instructed, I have uploaded the selfie with my ID (with my hands and the document clearly visible) through the verification section of my account. Please confirm receipt of these documents and whether they meet your requirements. At this point, I need to understand: What is causing the delay in completing my verification now that all requested documents have been submitted; and When my winnings will be made available for withdrawal. My total winnings of 15,342 CAD have been on hold for far too long, and the lack of a clear timeline is causing considerable stress. According to your own guidelines, the process should be straightforward once all documents are submitted. Please provide me with: A clear update on my verification status, A specific timeframe for when my winnings will be available for withdrawal. I appreciate your prompt attention to this matter and look forward to a clear and final response. Sincerely,
Your Name Dear Your Name, Thank you for your reply. We would like to inform you that your case has been forwarded to the appropriate department and is currently being processed. Please be patient while we address this. As soon as we have any updates, we will reach out to you via email. If you have any further questions or require assistance, please don't hesitate to contact us. We are available around the clock and always ready to help!
Regards,
Support Team Dear Verification Team, I am writing once again to request a definitive resolution to my account verification and withdrawal. All necessary documents have been provided, including: Selfie with ID showing my hands and document clearly visible Personalized debit card with my name All previously requested verification documents I have been patient throughout this process, but the ongoing lack of clarity, repeated redirection, and absence of a defined timeline strongly suggest an intentional delay. I respectfully request a final and concrete response instead of further generic messages. I require the following immediately:
A specific timeline for reinstating my winnings. A clear date by which the withdrawal will be processed. I hope this can be resolved quickly and professionally without further escalation. Awaiting your prompt response. Sincerely,
Your Name Dear Your Name, Thank you for your reply. We would like to inform you that your case has been forwarded to the appropriate department and is currently being processed. Please be patient while we address this. As soon as we have any updates, we will reach out to you via email. If you have any further questions or require assistance, please don't hesitate to contact us. We are available around the clock and always ready to help!
Regards,
Support Team
I’m sharing another update because the company continues to overlook my genuine concerns and replies with the same automated message. Please refer to my earlier reviews for the full context regarding how this platform operates. My account remains unverified, and my withdrawal of CAD 15,342 has not been processed, despite providing: • Government ID
• Proof of address
• Bank-stamped document confirming my debit card
• Personalized debit card with my name
• Screenshot of the exact deposit
• A full video demonstrating that the account and card are mine There are no valid excuses left, yet the company keeps sending the same scripted response without any progress, answers, or transparency. At this point, it feels like the truth is irrelevant.
It seems as though there’s no oversight on these actions, allowing them to operate without repercussions. The company appears unable to accept that I won a jackpot.
They prefer players to lose — that’s when they manage to process things quickly.
But when someone wins, everything suddenly goes “under review.” My funds are stuck.
I genuinely doubt I will ever see them again.
At this point, I’m leaving it all to fate. Please check my past reviews — you’ll see how many days I’ve spent trying to claim my winnings. This is not typical behavior for a legitimate platform. To anyone reading this:
AVOID depositing here.
If you win, you will find yourself in the same unfortunate situation.
I had a truly enjoyable night here. There were several spins that had me almost yelling at the screen, just one symbol away from a significant win. The main drawback was the delay in receiving my payout, but it eventually came through, so I can't be too upset.
I reached out to the support team again, but it was just the same generic responses with no real action. They mentioned that my documents were accepted for processing and that verification would be completed soon—exactly what I've been hearing for days. No updates, no timeline, no progress—nothing. When I pointed out that many reviews highlight similar withdrawal issues, they dismissed it and blamed the players. It’s a clear pattern of delays and excuses. They claim to be a licensed casino, yet they take days to verify documents, provide no clear timelines, ignore emails, and repeat scripted responses. As a frequent player at various casinos, I’ve never faced anything like this. Withdrawing funds feels like a struggle here. To anyone reading this: avoid depositing here. If you win, expect endless delays and no transparency. I will continue sharing my experience until the company releases my withdrawal. It’s been days since I submitted all required documents, including my new debit card, and there's been no update. Just the same copy-paste message: “Your case is under review.” This casino is incredibly slow and unprofessional. Support is unhelpful—they don’t answer questions or provide timelines. It feels like they are intentionally dragging things out. To everyone reading this: DO NOT DEPOSIT HERE. If you win, you’ll get caught in an endless cycle of delays and silence. I’m exhausted and frustrated with a casino that claims to support players but fails to even update simple verifications. This is not how a legitimate casino operates. Avoid this place at all costs.
My account was blocked during the verification and withdrawal process, accused of having a duplicate account. They then stopped responding to my emails. I don’t believe I’ve done anything wrong or have a duplicate account. At least respond to me! They are quick to take my money but unwilling to pay out 450.00 dollars. I’m tired of hearing about policies while being locked out without proof of any wrongdoing. Shame on this company.
I used a virtual card to deposit multiple times, but the withdrawal required verification. I sent pictures of everything, but they still insisted I show a statement of deposits that won't be available until the following month. They can accept deposits without issue but refuse to verify withdrawals. When I asked questions, the live chat agent abruptly ended the conversation, saying, “Since other players are waiting for my help, I will have to close this chat if you have no further questions. Thank you for understanding, and have a nice day!” Unbelievable response after only a couple of questions and still no chance for cash out! This site is a waste of money! STAY AWAY IF YOU WANT TO WITHDRAW YOUR WINNINGS!
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