Review Time
On 21 February 2026, flying from Athens to Prague, I had an unpleasant experience at the gate. The gate agent noticed that my cabin trolley looked slightly inflated. I explained that the extension zipper was broken and that there was only air under the lid. I even pressed it down to demonstrate this.
They brought the metal cabin-size sizer and insisted that I place the trolley inside. It fit. However, the agent argued that I had to push it and that it did not “slide” in easily. I explained that the suitcase is actually smaller than the dimensions stated on their website (55 x 40 x 23 cm). Despite this, I was asked to open it and move my Chromebook into my handbag. After rearranging everything, she had me to place it in the sizer again. Only then was I allowed to board.
The situation felt excessive and unnecessary. It is very frustrating to be put in that position in front of other passengers who are watching and waiting to see what will happen.
On 28 February, flying back from Prague to Athens, the same issue occurred. I again explained about the broken zipper. The response was simply: “Show us.” This time I only had to demonstrate it once. However, another passenger was not as fortunate; his trolley wheels could not slide properly into the sizer. I also pointed out that the measuring device did not appear to match the dimensions published on their website, but the staff showed no interest in discussing it.
Considering the high ticket prices and the rather basic service provided, one would expect not to face such rigid treatment over 2–3 cm. It creates the impression that staff are looking for reasons to charge passengers additional fees.
As for the aircraft itself, the seats are extremely small. Anyone over approximately 50–60 kg will feel very cramped. You are squeezed between two other passengers, with no proper space for arms or legs. Since handbags must be placed under the seat in front, there is almost no legroom. On the return flight, we were not allowed to place our jackets in the overhead compartment and had to keep them on our laps for nearly three hours, which made an already uncomfortable situation worse.
Overall, the experience was disappointing—from the staff attitude to the level of comfort onboard. It was my first time flying with this airline, and it will be my last.
On 21 February 2026, flying from Athens to Prague, I had an unpleasant experience at the gate. The gate agent noticed that my cabin trolley looked slightly inflated. I explained that the extension zipper was broken and that there was only air under the lid. I even pressed it down to demonstrate this.They brought the metal cabin-size sizer and insisted that I place the trolley inside. It fit. However, the agent argued that I had to push it and that it did not “slide” in easily. I explained that the suitcase is actually smaller than the dimensions stated on their website (55 x 40 x 23 cm). Despite this, I was asked to open it and move my Chromebook into my handbag. After rearranging everything, she had me to place it in the sizer again. Only then was I allowed to board.The situation felt excessive and unnecessary. It is very frustrating to be put in that position in front of other passengers who are watching and waiting to see what will happen.On 28 February, flying back from Prague to Athens, the same issue occurred. I again explained about the broken zipper. The response was simply: “Show us.” This time I only had to demonstrate it once. However, another passenger was not as fortunate; his trolley wheels could not slide properly into the sizer. I also pointed out that the measuring device did not appear to match the dimensions published on their website, but the staff showed no interest in discussing it.Considering the high ticket prices and the rather basic service provided, one would expect not to face such rigid treatment over 2–3 cm. It creates the impression that staff are looking for reasons to charge passengers additional fees.As for the aircraft itself, the seats are extremely small. Anyone over approximately 50–60 kg will feel very cramped. You are squeezed between two other passengers, with no proper space for arms or legs. Since handbags must be placed under the seat in front, there is almost no legroom. On the return flight, we were not allowed to place our jackets in the overhead compartment and had to keep them on our laps for nearly three hours, which made an already uncomfortable situation worse.Overall, the experience was disappointing—from the staff attitude to the level of comfort onboard. It was my first time flying with this airline, and it will be my last.
I'm writing this review because people tend to only leave them when the experience is not good. While this a semi no -frills airline in basic economy (free cookie and water, so not completely low cost), boarding was extremely efficient, both ground and cabin crew were friendly and professional, and the flight was on time. Overall, great experience (specially for the price and if for you a flight is mostly a mean to get from A to B). Flight LIS-ATH, 20/2/2026, 23.30
I’m writing this review because I felt the number of negative comments was a bit unfair compared to the service I personally experienced.I understand mistakes and accidents can happen, and sometimes it only takes one employee acting unprofessional for someone to leave a very negative review. I also believe negative feedback can point out to gaps that companies can improve and that busy seasons probably make a difference too.That said, I was genuinely scared after reading the reviews, to the point that I regretted booking my flight with Sky Express. In the end, everything went ok.Check-in was smooth, and the employee was polite and respectful. Not everyone needs to be smiling widely all the time, staff can be tired after dealing with thousands of passengers, but respect and basic politeness matter most, and that’s what I received.The flight was on time, the cabin crew on board was also polite, and my luggage arrived with me without any issues.Overall, based on my experience, I would fly with them again.
Amazing modern fleet airline.Sky express is pushing the limit high. All of their airplanes are super new. You get free snack and drink on board as long as free carry on luggage. People who go on vacation to Greece should choose the Greek airlines to travel as part of their experience.
OVERBOOKING!!!I couldn't not complete the online check in. I contacted the airline and they informed me that i would have to check in at the airport 2 hours before the flight. I arrived at the airport 2 hours before the departure time only to be informed that due to overbooking there is a chance that i will not be able to fly with my booked flight (GQ 388) but with the next one which is in two hours from the scheduled one.
Not able to pay online due to a glitch in THEIR system. They were shocked I didn't have a Greek bank account to be able to transfer. No process in place to pay via the Customer Helpdesk (misnomer)... It was the last day of their sale so timing was critical.. Took 2 days to pay. I had to find someone with a Greek bank account in the end, not easy. Stick to Aegean
Bought a return ticket athens to london in aug 2025 for jan 2025. Tried to do an online check in the day before my flight but was getting a system error, not clear. Called their support which actually uses a paid 0801 line. Was told that they keep some seats for families etc and I should check in at the airport... Rushed earlier at the airport only to be told in a rude way that the flight is overbooked and I might not travel!!! I was shocked as I travel a lot, tens of flights every year but it was my first time to be on standby even though I had a valid ticket. Staff at gate even more rude, claiming its normal and its almost my fault!!! When I told that I never had this before in the 40 years I fly internationally, they told me that they dont believe i fly often!!! 4 of us in the same standby state. Actually there were at least 8 empty seats in that flight and all of us travelled in terrible shock. No apologies offered, like they did us a favor. Seems that this company does this trick systematically, several other reviews mention exactly the same. Was squashed in a seat with no usb and not even a seat bag. Still my knees were touching the seat in front altough i am only 1.75.No wifi. No food, just a single mini biscuit and juice or water.Only positive was landing on time in gatwick which is really disgusting, very dirty toilets.Return flight was still a shock, their system was again not allowing me to purchase a seat, had to call their support to be able to pay for that.Gatwick still quite awful with dirty toilets and a terrible hassle to reach.Return plane a bit better, had seat bags this time. No usb no wifi. Same single biscuit and juice or water. At least it was half empty in that flight.Its amazing that in 2026 an airline bought new planes without usb or wifi.Would never travel with them again as I want to be treated respectfully and I am too old for such travel or no travel shocks.
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