Review Time
Most of our Hen weekends seem to be spending time noting down and sending the host messages regarding defects with the property and its resources. After receiving a very full comprehensive check-in list of do’s and don’ts, we felt it essential to inform Sophie - the host - immediately of any breakages and concerns we had foubd, not wanting any blame to rest on us and our deposit for previous issues - how naive!! Broken fridge shelves, toilet door locks, leaks and puddles of stagnant water under the dishwasher/sink in the kitchen and downstairs shower. Only waist high or lower shower attachments, poor general cleanliness; Easter eggs found from previous guests, dried-on food on crockery and jugs, sediment in the hot-tub, which wasn’t warm enough, house temperature sat at 18° which was chilly, not enough beds made up for the amount of guests booked in! Piès de Résistance, an overflowing septic tank (pictures available) all before Saturday afternoon – we arrived Friday night! This last was rodded out whilst we were still there, and Sophie apologised for this happening during our stay – then proceeded to keep our deposit to cover the invoice for said clearing works. My advise is - avoid at all costs.
+ good flow of hot water+ nice garden + main bed was qui the comfy- leaking kitchen sink- wouldn’t let us alter the heating even though it was freezing the first night- lack of basic supplies (tea towels, toilet roll for the weekend)- cupboards in the kitchen don’t shut (caught my back on one and bruised quite badly)- mouldy bathroom door in main bedroom (due to lack of shower curtain/door)- septic tank overflowed (bare in mind I grew up with a septic tank, AND my mum keeps an airbnb with one, so is well aware you must make sure you have the appropriate tank/ maintaining skills to allow residents)- lady tried to charge us extra for the hot tub (already organised through the hen do company)- all issues reported to her on arrival so she knew it wasn’t us and then STILL tried to keep the £500 deposit AND tried to invoice my mum a further £200. WHAT a joke.______________After having planned my hen do a year in advance, I was really looking forward to it. My mum, bless her, had booked this place for 15 of us, after being told it would sleep at least 16. One of the beds was a sofa bed which would have been fine but it wasn’t even made up on arrival.The lady wrote a HUGE email about all the to dos when we stayed.Now I’m not a disrespectful person, I like to treat a hotel/ airbnb as I would my own home, it’s someone’s livelihood BUT when you don’t supply basics - like enough loo rolls for 15 people for a 3 night stay - or demand we take the bins out (which is what you pay the cleaning fee for), or supply simple things like tea towels, you maybe expect a little gesture for a hen do or a birthday.The lady who owns this place is a con-artist. The walls are basic plaster and not even painted. The floor is pure concrete and some of the bathrooms won’t even have locks. The pots/pans were dirty. There was a constant leak of water from under the sink/ dishwasher.Either way, I would stay here again and I certainly wouldn’t recommend it.
A disappointing stay A wonderful weekend was marred by a constant stream from start to finish of unecessary and unpleasant discoveries. From the dirty dishes hidden in the cupboards, broken equipment (nespresso machine, fridge, kitchen cupboards), the cleaning which seemed cursory at best, to the faulty, smelly and unusable dishwasher (which the owner was aware of before our arrival but had chosen to not ascertain what the issue was or fix it). The icing on the cake was the overflowing septic tank (I'll leave that to your imagination) and the showers which were not usable when standing. The ovens were positively dangerous and the house is not really equipped to sleep 16 unless you are comfortable on a very sub-standard sofa bed (not even made ready for our arrival) and you are happy to squeeze around a table best made for seating a maximum of 10/12 people. I could go on but I think you've probably got the general idea! Such a shame as the location is delightful and with some simple and much needed modifications and a user friendly cleaning and owner service this would be a very beautiful place to stay. In it's current state I would give it a miss.
The owner Sophie was condescending and short. Although her responses were quick, poor service was the forefront of our experience. It was meant to be a relaxing memorable “Hen party” for my sister… it was memorable for all the wrong reasons.The property had potential but was poorly maintained and unclean. *Overgrown garden *There were coffee stains down the TV wall *Fluff/ hair under and beside the sofa’s*Broken cupboards/ draws in the kitchen. *2x blown lightbulbs in the kitchen.*Broken fridge drawers*Faulty- leaking dishwasher. *Blocked septic tank which initially she apologised for the inconvenience and later backtracked to accusing us. This was absolutely disgraceful behaviour on her part as it was impossible for our group to have made this blockage in the timeframe we had brought it to her attention and the duration of our stay. This was the icing on the cake when she kept our deposit and made it an absolute mission to fight it. When researching the property, reviews have since been found- almost exactly the same issues.Money grabbing- demanded a charge for change of temperature during our stay which at approx £100/pp/pn is extortionate. £100 if wanting to check in by 11am and check out by 2pm (As opposed to check in 4pm and out at 10am). OR £150 for freedom to check out whenever. This property was picked particularly for the hot tub, which was not hot and had no temperature gauge to alter the temperature. There was £100 charge to get the hot tub ready. Which to flick a switch to turn the machine on surely doesn’t warrant £100???
Condescending homeowner, low cleanliness, essentials barely provided for. All the beds required were not set up.Only 15 'beds' present one being a sofa pull out in a small room with two singles already, even though it is advertised to house 16 people.Only allowed the house to be at 18 degrees, unless we wanted it higher to a more acceptable temperature... then we would be charged more per day. For the price we paid to stay, this was really unacceptable.Some dishes had food from previous use still on them. Shower heads were low and needed to be held to use, rather than sitting on the wall for a standing shower. There is such potential for a lovely stay, however with how Sophie dealt with our complaints or suggestions, it made the stay that much more uncomfortable. She tried and succeeded to charge our hen group for blocking the septic tank with sanitary products, when the problem was there before we arrived and we brought it to her attention only a day after arrival. Also only two of our group were on their period and neither flush their products.
Held my girlfriends 30th at the house with 16 of us. Beautiful spot and very isolated. House is really well kitted out and comfortable. Sarah was super responsive and gave our full deposit back swiftly. We will be taking advantage of the discount for a 2nd stay for sure!
Comfortable, relaxing Hen WeekendA group of 16 of us stayed here for my hen weekend in June. Arrival was very straight forward. There were a couple of very minor issues out of Sarah's control but when I emailed her about this, she was very quick to respond (within in the hour) and provided a resolution.There was a little dust but nothing really nothing major and it is to be expected of a rural property that isn't lived in daily so this is really clutching at straws and by no way a serious complaint. The beds were very comfortable and clean and we all slept well. That bathrooms were spotless. The kitchen was very well equipped (with a separate utility area) and had everything we could possibly need for our stay. A nice large open space for our group which opened out onto the garden. The garden is beautiful and well maintained with plenty of outdoor seating. The hot tub was set up ready for us to use and it was spotlessly clean. We all thoroughly enjoyed our stay and the property gave us the best of both worlds - rural enough that we didn't disturb others but close enough to Bath for us to have an evening out. I wouldn't be put off by the negative comments - I assume these are a result of the pandemic which obviously had it's unfortunate impact on holiday makers and small business owners alike.
Terrible company and terrible customer service. Do not book with them unless you want to be scammed. Our booking was cancelled two weeks before we were due to stay due to a double booking. It took us 3 weeks to get a refund. Not to be trusted.
Claim your business profile now and gain access to all features and respond to customer reviews.
goindigo.in
onewordholidays.co.uk
chicos.com
lctraveldesign.com
gadventures.com
macdonaldhotels.co.uk
costarica.org
ticketifly.com
www.bwjagents.com
kalkanvilla.org