Name: skyup.aero
Telephone: 000000000
Rating: 1.5

Emma C. Guest

Dealing with the airline has been incredibly frustrating.

Dealing with the airline has been incredibly frustrating. We experienced a 5-hour delay for a flight nearly 6 months ago. After submitting a reimbursement request the same day and receiving APPROVAL, the refund is still missing. When reaching out to the airline, the only response is to “please be patient and wait.” There’s no clear timeline provided. This has been a terrible experience.

Date of experience: Dec 12, 2025

SkyFall_PvP Guest

2 months ago

Extremely poor customer support.

Dealing with the airline has been incredibly frustrating. We experienced a 5-hour delay nearly 6 months ago and filed for reimbursement the same day, which was approved, yet the refund still hasn't arrived. When we reach out, all we hear is 'please be patient and wait,' with no clear timeline provided. A truly terrible experience.

Date of experience: Dec 12, 2025

JW88 Guest

3 months ago

Flight U5463: 15-hour delay, no hotel, denied boarding - NO compensation

Flight U5463 from one city to another was a nightmare. The flight was diverted, and we were kept on the aircraft for 2 hours. The captain promised hotel accommodation that was never provided, and we were left at the airport overnight without assistance. After a 14-hour delay, we were removed from the flight without justification, and now the company refuses to pay the compensation owed. Customer service links in their emails do not work. This company is violating passenger rights and shirking responsibility. Avoid this airline at all costs!

Date of experience: Nov 06, 2025

Lillian Hughes Guest

4 months ago

Fraudulent airline

Fraudulent airline. Absolutely no customer service, and checking in online is impossible. Steer clear at all costs.

Date of experience: Oct 31, 2025

Kazuzan39 Guest

4 months ago

Do not compensate for damaged luggage

They refuse to pay for damaged luggage and do not respond to emails, making it impossible to contact them.

Date of experience: Oct 24, 2025

TVCraftPL12 Guest

4 months ago

Worst airline experience

The worst airline, lacking online services and even failing to answer customer service calls. It's a complete scam that charges for their inadequate services.

Date of experience: Oct 19, 2025

Miles Hughes Guest

4 months ago

Booked a trip from one city to another...

I booked a trip for my family. On the day of the flight, we arrived at the airport for a scheduled departure, only to find out it was delayed multiple times and eventually moved to the next day. This caused us to miss two full days of our vacation. I tried to file a compensation claim, but their website is dysfunctional. After numerous attempts and tech support insights, I was left frustrated. My advice to anyone booked with this airline is to switch to a different one immediately. Avoid them!

Date of experience: Oct 11, 2025

XeRn_RAiDeR17 Guest

5 months ago

Consistently delayed flights

Flights are always late. We faced a full day's delay and were left stranded. The company is disgraceful, and I would never recommend them. Additionally, customer service was terrible, and the aircraft was dirty.

Date of experience: Oct 03, 2025

Patsy Reed Guest

5 months ago

Absolutely the worst airline

This is the worst airline I've ever encountered, charging high fares for poor service. I booked a seat that was damaged and unusable. When I raised the issue with the crew, I was told to sit in the broken seat or not fly at all.

Date of experience: Sep 15, 2025

Yanagui94 Guest

6 months ago

Flight delayed over 9 hours...

The flight was delayed for more than 9 hours, and the company denied any compensation even after we submitted an official claim through their website as recommended by their staff.