Review Time
I purchased a new treadmill, but received a broken, second-hand return instead. After multiple attempts to contact them, I have yet to receive a response. This has been a terrible experience with a completely unusable product. How can they justify sending this out?
I bought a reverse treadmill in April, and I am disappointed with the cheap materials and overall quality, especially since it cost 400 Euros. The front wheel broke after six months, and the support team blamed me for the damage. They seem more interested in profits than customer satisfaction. Avoid this company and consider buying from a reputable source instead.
I thought this would be a reliable company since it was recommended by my trainer. I ordered in early October, but received no dispatch notification. After multiple follow-ups, I still got no response. Checking online revealed many others are experiencing similar issues. Thankfully, I only ordered a slant board and some accessories, and I'm pursuing a chargeback with my credit card company. I requested an immediate refund since nothing has been dispatched, but their response was dishonest. Overall, this company has a strange and unprofessional approach to business and should be avoided.
I ordered a slantboard from the company and it was delayed a couple of times. So I decided to cancel the item, especially as there had been no scheduled delivery and the company said their bulk order from China was still going through customs. Easy then- cancel my order even before item was sent out. I also decided to check out the company on here. Oh dear. You can read the reviews yourself. Funny how quite a few positive reviews say exactly the same thing, word for word.... Anyway, I cancelled order, Slantboard said accounts would deal with my refund within 14 days. About a week later, I get notification from the delivery company saying they were about to receive my item. I email Slantboard again telling them to not send the item, it's been cancelled and provided them email evidence. They send it anyway. No refund. I tell them they need to collect item as the delivery was their mistake and I'm still entitled to my refund within the specified 14 days from my cancellation. Nothing. I get Paypal involved but Slantboard sending out the item has made the issue complicated because it looks like I've got what I ordered (which obviously isn't the case- I'm having to deal with their incompetence). I have never had such terrible customer service ever- yes, they reply to my emails but it's all just lip service, they don't actually do anything. I'm sure when they read this they'll reply with something that tries to make out they did everything right and they're a great company. This case has been going on since December 9th 2024. Shame on you, Slantboard, you'll never do well trading like this. Have some integrity. EDIT- Just seen the reply and what a surprise, they did nothing wrong! I think 9 days for you to cancel a label was more than enough. Also, in your emails you admitted the board was sent out by mistake (not that it had already been processed) and that you were willing to come and collect it. I'm still entitled to my refund within 14 days of cancellation, not when you get it back. If only you spent more time on trying to be a decent company and less time on excuses then you'd get better reviews.
Tried to cancel order at the beginning of December. Customer support were resistant to me cancelling but eventually agreed and was told it would take 2 weeks to process. Followed up in January and they finally processed the cancellation. But no refund issued. Had to go to my card issuer for a chargeback, which Slantboard then tried to dispute by claiming that the goods had not been returned back to them which is odd since they were never sent in the first place.
I placed an order weeks and weeks ago and still no delivery or even any follow up customer communication to say what the issue is. Will never use again or recommend. Based on my experience, I would avoid. Appreciate the response below but willnever order or recommend this site. Substantial delay information on ordering was not advertised or I would not have ordered. Customer contact with information on the delay was never provided and a cancellation of order with refund given the lengthy delay was not apparently an option. Similar products available on many other sites, my advice is to shop elsewhere.
If this is not a scam, then it is an awful company…Ordered the goods on 29th September - information about shipping - 3-5 daysAfter one week - no info so I reached the support. They said they will have the goods in two weeks and then they will send the order.After two weeks nothing - so I reached them again. They replied that some of the goods were on pre order, which was not true at the time of my order three weeks earlier and said that they will get the goods in November.I asked them to cancel my order, because I didn’t want to wait two or more months for my order. They didn’t address my request, just provided plain information…Then of course silence so I reached them again.On the 7th of November they responded that they referred the issue to the account team and a refund will be issued accordingly…After one week nothing - I reached them again- they replied that refund might take up to 14 days…Guess what? After 14 days nothing - I reached them again - response - system does not show any returns …returns of what? Goods I didn’t receive???That’s all by now. I will update, if I got my money back.Update - 10th of December - more than a week ago(on the 28th of November) I received the information that my refund is being processed and that the refund should be with me in few days. Guess what? Nothing. Their answer from 9th of December - they will update me when they will have more information. After 2 months of emailing with their support team… I will update again and again until they resolve this!
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