Review Time
Recevied a letter in Jan saying I was nearing the end of my loan and to change to dd as then I wouldnt over pay. Set up the dd and got confirmation and was told could take 3 months to chnage over. 3rd month comes around payment was taken from my salary and then dd was due to be taken so cancelled the dd. Rang SLC was told that payment would continue to be taken from salary and when last payment had been done to call. Made my last salary repayment from my July pay. Called to pay the last bit of interest which was £1.39 today. Was told that the stop notice would be issued but another month would be taken and I could ask for a refund which will take 28 days. How can any company be so useless why does it take months for them to do anything. If I owed them and stopped paying they would be the first to be calling and sending letters but it's fine for them to take my money after my balance is at 0. I look forward to fighting for my refund
Anyone else is suffering the fake incompetence, hypocrisy, abuse and neglect of this racist people who takes months if ever to put a sharing code to check pre settle and settle status and do their job? The fact that is a GOV department says everything about England how they really are. Nearly all at the very least.
I spent an hour on hold trying to make repayment, got through to someone who spent about 5-10 minutes making me pass security checks before hanging up the call as soon as it hit 5:30.. Am currently on hold again for 25 minutes & counting.
I spent an hour on hold trying to make repayment, got through to someone who spent about 5-10 minutes making me pass security checks before hanging up the call as soon as it hit 5:30.. Am currently on hold again for 25 minutes & counting.
This company terrifies me. They consistently get very basic things wrong and always ask if I want to make early repayments (no, I don't).- I have received over 30 paper copies of my 2017/2018 maintenance loan. They had to put a block on my account as they couldn't fix the bug in the system to stop sending me letters.- I called in January this year to ask how repayments work if you live overseas and the interest rates. The lady on the phone said she was really sorry but she had no idea and that I should call back to get a 'better' person who may know more information. She was really kind but it was a waste of time. I called back and got somebody else who was able to help but they also mentioned they were reading from the website and weren't 100% sure the info they were giving to me was correct.- It took them over 2 months to set up my direct debit for my overseas repayments. Their staff kept getting it wrong each time (I don't know how, it is such a simple task), and I received some angry letters telling me I hadn't paid. Overall, I have spent around 1 working day on phone calls with them trying to solve it. I feel sorry for some of their staff who have told me they don't know what they're doing. The SLC finally send me a 50GBP apology after I had sent them a thorough complaint email documenting each occasion I had attempted to get my DD set up (which you cannot do online) and how poorly it was handled...- Today, something simple: I needed to update my bank details for my direct debit. It's not possible to do so online so I had to call and told them at the beginning I needed to update my DD details. After 10 minutes and 43 seconds of confirming my personal details are up to date, the guy tells me the system is down and DD details cannot be updated. He then proceeded to go through every aspect of my finances to see if I could repay something back early (cheeky and irrelevant to the call) - I wonder if they get any sales bonus for doing this. He told me I should call back next week to see if their system is back up and running to update my details - I am not looking forward to reliving this experience every time. He was really condescending and went at the pace of a snail. I had to tell him I had to go and thanked him for his help but he wanted to continue to chat...
They had an it problem were the application will not link.to the sponsor I am dyslexic my son is dyslexic told them I could not fill in a form. Their system will not link the application so I can submit my p60 no form need to be filled in this case. Tried to manually link.it problem with their system they said tough despite being disabled and not being able to fill in the form I would hsve to as they have IT issues. I made a complaint they still have not fixed their IT issue and do not care that they have desciminated against me and my son he still has not got his funding because of their issue. Really unhelpful really desciminative more than one customer service person if you are disabled and can not fill in a 15 page form due to their IT issue tuff disability is your problem they will not make any reasonable adjustments!!!!
This company terrifies me. They consistently get very basic things wrong and always ask if I want to make early repayments (no, I don't).- I have received over 30 paper copies of my 2017/2018 maintenance loan. They had to put a block on my account as they couldn't fix the bug in the system to stop sending me letters.- I called in January this year to ask how repayments work if you live overseas and the interest rates. The lady on the phone said she was really sorry but she had no idea and that I should call back to get a 'better' person who may know more information. She was really kind but it was a waste of time. I called back and got somebody else who was able to help but they also mentioned they were reading from the website and weren't 100% sure the info they were giving to me was correct.- It took them over 2 months to set up my direct debit for my overseas repayments. Their staff kept getting it wrong each time (I don't know how, it is such a simple task), and I received some angry letters telling me I hadn't paid. Overall, I have spent around 1 working day on phone calls with them trying to solve it. I feel sorry for some of their staff who have told me they don't know what they're doing. The SLC finally send me a 50GBP apology after I had sent them a thorough complaint email documenting each occasion I had attempted to get my DD set up (which you cannot do online) and how poorly it was handled...- Today, something simple: I needed to update my bank details for my direct debit. It's not possible to do so online so I had to call and told them at the beginning I needed to update my DD details. After 10 minutes and 43 seconds of confirming my personal details are up to date, the guy tells me the system is down and DD details cannot be updated. He then proceeded to go through every aspect of my finances to see if I could repay something back early (cheeky and irrelevant to the call) - I wonder if they get any sales bonus for doing this. He told me I should call back next week to see if their system is back up and running to update my details - I am not looking forward to reliving this experience every time. He was really condescending and went at the pace of a snail. I had to tell him I had to go and thanked him for his help but he wanted to continue to chat...
They had an it problem were the application will not link.to the sponsor I am dyslexic my son is dyslexic told them I could not fill in a form. Their system will not link the application so I can submit my p60 no form need to be filled in this case. Tried to manually link.it problem with their system they said tough despite being disabled and not being able to fill in the form I would hsve to as they have IT issues. I made a complaint they still have not fixed their IT issue and do not care that they have desciminated against me and my son he still has not got his funding because of their issue. Really unhelpful really desciminative more than one customer service person if you are disabled and can not fill in a 15 page form due to their IT issue tuff disability is your problem they will not make any reasonable adjustments!!!!
Shambles of an organisation. Was sent an email that I was due a refund. I needed to update my bank details, which I could only do over the phone (for some reason...?) I spent 10mins on the phone being told I could do everything online, 10mins on hold, 5 mins patiently explaining that I needed to update my bank details, gave them the details, and then 'surprisingly' the call broke up. I assume the SLC call centre went through a tunnel...? Then had to rinse & repeat. Fortunately it was resolved the second time. In no great hurry/enthusiasm to repay any more than the absolute bare minimum out of my salary now (Money Saving Expert advises *strongly* the same)...
Shambles of an organisation. Was sent an email that I was due a refund. I needed to update my bank details, which I could only do over the phone (for some reason...?) I spent 10mins on the phone being told I could do everything online, 10mins on hold, 5 mins patiently explaining that I needed to update my bank details, gave them the details, and then 'surprisingly' the call broke up. I assume the SLC call centre went through a tunnel...? Then had to rinse & repeat. Fortunately it was resolved the second time. In no great hurry/enthusiasm to repay any more than the absolute bare minimum out of my salary now (Money Saving Expert advises *strongly* the same)...
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
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